JitBit Helpdesk
Freshdesk
Zendesk
HelpScout
osTicket
HappyFox
UseResponse
Intercom
Marker.io
BugHerd
Usersnap
Userback
Bird Eats Bug
Bugfender
Pastel
Disbug
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
Collect website feedback from your team, clients, and users.
Get feedback with screenshots & technical metadata directly into your favorite project management tool.
Say goodbye to messy emails, spreadsheets and powerpoint. There is a better way!
JitBit Helpdesk Marker.ioDespite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
Based on our record, Marker.io seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
This is a really nice note and solution of the problem. What is the difference from your competitor https://marker.io/? - Source: Hacker News / over 1 year ago
I'm looking for a free and/or open source self-hosted alternative to marker.io for visual bug tracking/reporting. Source: over 1 year ago
Also keep an eye on this discussion to make issue forms available on private repos. Until this is possible, marker.io & Linear are a solution. Source: about 2 years ago
I work for a really small startup ( https://marker.io ) that focuses on drastically improving website feedback workflows for agencies/ clients. In some cases agencies say:. Source: about 2 years ago
Obviously I'm biased and a bit self-promotional but we put so much work into it, that I'd love to get your feedback -> https://marker.io. Source: over 2 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
BugHerd - BugHerd: The Website Feedback Tool for Agencies
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Userback - Visual. Feedback. Fast. See any web page through your customers eyes with video screen capture and annotated screenshots.