Software Alternatives, Accelerators & Startups

Intercom VS Wowdesk

Compare Intercom VS Wowdesk and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Wowdesk logo Wowdesk

Wowdesk is an affordable, flexible, and user-friendly omnichannel help desk software helping businesses of all sizes deliver WOWing... customer experience.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Wowdesk Landing page
    Landing page //
    2021-09-24

Wowdesk is a customer service platform that aims to provide and deliver optimum multi-channel customer support services through various channels including self-service portals, email, chat, phone, and social media networks at best price. Wowdesk is installed in multidue of industries with different sizes across the globe. Wowdesk is revamping the customer service space with its future thinking technology. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Wowdesk

$ Details
freemium $6.0 / Monthly
Platforms
Windows Android iOS
Release Date
-

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Wowdesk features and specs

  • User-Friendly Interface
    Wowdesk offers an intuitive and easy-to-navigate interface, making it simple for users to find features and manage tasks efficiently.
  • Customization Options
    The platform allows for extensive customization, enabling businesses to tailor Wowdesk to their specific workflows and requirements.
  • Robust Reporting Tools
    Wowdesk provides powerful reporting and analytics tools that help organizations gain insights into their operations and improve decision-making.
  • Comprehensive Support Features
    With capabilities such as ticketing, knowledge base, live chat, and email integration, Wowdesk offers a comprehensive suite of support features.
  • Scalability
    The software is designed to grow with your business, efficiently handling increased workloads and expanding team sizes as needed.

Possible disadvantages of Wowdesk

  • Pricing Structure
    Some users may find the pricing structure of Wowdesk to be on the higher side, especially for small businesses with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, there may still be a learning curve for new users who are not familiar with similar software solutions.
  • Integration Limitations
    While Wowdesk offers various integrations, some users might find limitations in connecting with certain third-party applications.
  • Customization Complexity
    Although customization is a feature, it can be complex and might require additional time and resources to implement effectively.
  • Mobile App Issues
    Some users have reported issues with the mobile version of Wowdesk, such as limited functionality compared to the desktop version.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Wowdesk videos

Wowdesk Product Tour Video

More videos:

  • Demo - Wowdesk demo video

Category Popularity

0-100% (relative to Intercom and Wowdesk)
Customer Support
99 99%
1% 1
CRM
100 100%
0% 0
Help Desk And Ticketing
0 0%
100% 100
Help Desk
99 99%
1% 1

User comments

Share your experience with using Intercom and Wowdesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Wowdesk

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Wowdesk Reviews

We have no reviews of Wowdesk yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Wowdesk mentions (0)

We have not tracked any mentions of Wowdesk yet. Tracking of Wowdesk recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Wowdesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Drift - A messaging app that helps you grow your business.

Zenkit - Zenkit is the home you always wanted for your ideas, your projects, your business.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.