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Intercom VS Userlytics

Compare Intercom VS Userlytics and see what are their differences

UserGuiding
Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Userlytics logo Userlytics

Userlytics is a website and mobile app usability testing platform.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Userlytics Landing page
    Landing page //
    2023-09-22

Userlytics is a full featured state of the art user experience research platform with a global participant group of almost 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Userlytics features and specs

  • Global Participant Pool
    Userlytics provides access to a diverse, global pool of participants, which helps in gathering varied user feedback and insights from different demographics and cultures.
  • Ease of Use
    The platform is user-friendly and easy to navigate for both researchers and participants, which streamlines the testing process and makes it accessible for users of different skill levels.
  • Comprehensive Reporting
    Userlytics offers detailed and comprehensive reporting tools that allow researchers to analyze user behavior effectively and generate actionable insights.
  • Multiple Device Testing
    It supports testing on a variety of devices, including desktops, mobile phones, and tablets, ensuring that user experiences can be tested across different platforms.
  • Customizable Test Scenarios
    Researchers can create highly customized test scenarios and tasks that align closely with their specific research objectives and goals.
  • Quick Participant Recruitment
    Userlytics enables fast recruitment of participants, often providing results within hours, which is beneficial for time-sensitive projects.

Possible disadvantages of Userlytics

  • Cost
    While Userlytics offers a robust set of features, it can be relatively expensive, particularly for smaller businesses or startups with limited budgets.
  • Occasional Technical Issues
    Some users have reported encountering technical issues or bugs within the platform, which can occasionally disrupt the testing process.
  • Learning Curve for Advanced Features
    Although the basic features are easy to use, there can be a steeper learning curve when trying to utilize some of the more advanced functionalities of the platform.
  • Limited Support for Niche Markets
    While the participant pool is extensive, it may still be challenging to find users for very niche markets or specific user demographics.
  • Video Quality
    Some users have experienced issues with the quality of video recordings, which can impact the clarity of user interactions and feedback.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Userlytics videos

+ Add

Make $15 in 30 Minutes - Userlytics Review and Payment Proof

More videos:

  • Review - Make $30 an Hour Testing Websites (TryMyUI, Userlytics, & Usertesting Review)
  • Review - Userlytics Review

Category Popularity

0-100% (relative to Intercom and Userlytics)

Intercom

Userlytics

Customer Support
100 100%
Customer Support
0% 0
User Experience
0 0%
User Experience
100% 100
CRM
100 100%
CRM
0% 0
Usability
0 0%
Usability
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Userlytics

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Userlytics Reviews

Best 8 Affordable UserZoom Alternatives in 2023
Another excellent UserZoom alternative is Userlytics. Their broad feature set and cost-effective pricing plan have made them quite well-known. It’s a good platform to remember, especially if the tool’s visual aspects aren’t crucial to you, as the UI is a little outdated.
Source: blog.uxtweak.com
5 Best UXtweak Alternatives
Userlytics is an international cloud-based usability testing platform that serves people for quite a long time and helps small to large businesses test various digital assets such as websites, applications, prototypes, competitors, and more. The solution enables users to optimize the entire customer journey by defining the target audience.
Source: blog.uxtweak.com

Social recommendations and mentions

Based on our record, Intercom should be more popular than Userlytics. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 5 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Userlytics mentions (4)

What are some alternatives?

When comparing Intercom and Userlytics, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Drift - A messaging app that helps you grow your business.

UserZoom - Test, measure, and monitor UX with our cost-effective all-in-one platform. UserZoom is a cloud-based solution for online usability testing.

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