Software Alternatives, Accelerators & Startups

Intercom VS UrBackup

Compare Intercom VS UrBackup and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UrBackup logo UrBackup

UrBackup is a open source client/server backup system, that through a combination of image and file...
  • Intercom Landing page
    Landing page //
    2023-07-05
  • UrBackup Landing page
    Landing page //
    2021-10-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

UrBackup features and specs

  • Open Source
    UrBackup is open source, which means it is free to use and anyone can contribute to its development. This allows for continuous improvement and transparency.
  • Cross-Platform Compatibility
    UrBackup supports multiple platforms, including Windows, Linux, and macOS, providing flexibility for diverse environments.
  • Incremental Backups
    The software utilizes both incremental file and image backups, which saves storage space and reduces backup times.
  • Web-Based Management Interface
    UrBackup offers a web-based interface for managing backups, providing a user-friendly and accessible way to monitor and configure the system.
  • Client and Server Versions
    The software provides both client and server versions, which can scale to different use cases, from single-user setups to larger organizational needs.
  • Fast and Efficient
    UrBackup is designed for speed, leveraging efficient algorithms to ensure that backups do not consume unnecessary resources or time.

Possible disadvantages of UrBackup

  • Complex Setup
    Initial setup can be complex for users who are not familiar with backup systems or lack technical expertise.
  • Limited Support
    As an open-source project, UrBackup may not have the robust customer support offered by commercial solutions, leading to potential challenges in troubleshooting.
  • Documentation
    While comprehensive, the documentation might not be as user-friendly or as detailed as that of some commercial backup solutions.
  • Advanced Features
    Lacks some advanced features found in competing commercial backup solutions, such as extensive cloud integration and advanced data deduplication.
  • Backup Performance
    In some cases, the performance may lag behind more optimized proprietary backup solutions, especially in large-scale deployments.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

UrBackup videos

Best CRASHPLAN alternatives TESTED 2017 (Veeam, Urbackup, Macrium)

More videos:

  • Review - urbackup on Windows 10 & Windows Server 2019
  • Review - Full PC Image Backup with Raspberry pi / UrBackup

Category Popularity

0-100% (relative to Intercom and UrBackup)
Customer Support
100 100%
0% 0
File Sharing And Backup
0 0%
100% 100
CRM
100 100%
0% 0
Backup & Restore
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and UrBackup

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

UrBackup Reviews

The Best Free Backup Software and Why it is Difficult to Find One
UrBackup is another example of a client/server backup solution that is free, open-source and has a very narrow scope in terms of what it is capable of performing. In this case, UrBackup is capable of performing both image-level and file backups without interrupting the system. It can also perform incremental backups with an astonishing speed and has multiple different...
Source: www.bacula.org
The Top 17 Free and Open Source Backup Solutions
UrBackup creates file and image backups while systems are running, without interrupting any ongoing processes. The software also watches folders you want backed up continuously in order to find differences to previous backups. Because of this, incremental backups are performed quickly. Files can be restored through the web interface, via the client, or the Windows explorer,...
15 Best Rclone Alternatives 2022
This is a simple open source client and server backup system. UrBackup uses image and file backups to ensure data security and to speed up restore times. In essence, this tool is exclusively for file backups.
11 Best Linux Backup Solutions
UrBackup is an easy to setup free open-source client/server system backup software that is available for multiple platforms including Linux. It allows for image and file backups as well as fast restoration time. You can set up UrBackup to continuously monitor folders in order to identify differences with previous backups allowing for a pretty fast incremental backup process....
25 Outstanding Backup Utilities for Linux Systems in 2020
UrBackup is an open-source easy to setup client/server backup system for Linux, Windows and Mac OS X, that through a mixture of image and file backups carry out both data security and speedy restoration time.
Source: www.tecmint.com

Social recommendations and mentions

Based on our record, Intercom should be more popular than UrBackup. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

UrBackup mentions (2)

  • Open Source Backup Application Linux/Raspbian Advice
    I'm currently using Urbackup (urbackup.org) which worked great on my windows server, but I made the switch to linux recently (command line only) and Urbackup seems to crash every few minutes/hours. I'm looking for everyone else's suggestions. I would love if the application created a full image back up for easy restoring, and be compatible with Windows clients at least. Source: almost 2 years ago
  • Local data backups on Linux?
    If you want client/server backups, urbackup is the easiest thing I've found. Does image-based backups for Windows, supports several snapshot options for Linux filesystems, and they have a Mac agent in beta. Source: over 3 years ago

What are some alternatives?

When comparing Intercom and UrBackup, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Duplicati - Free backup software to store backups online with strong encryption. Works with FTP, SSH, WebDAV, OneDrive, Amazon S3, Google Drive and many others.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Restic - Easy: Doing backups should be a frictionless process, otherwise you are tempted to skip it.

Drift - A messaging app that helps you grow your business.

Bacula - Bacula is a set of Open Source, enterprise ready, computer programs that permit you (or the system...