Software Alternatives, Accelerators & Startups

Intercom VS Spike

Compare Intercom VS Spike and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Spike logo Spike

Spike solves businesses' communication chaos by bringing together email, team chat, collaborative docs, and meetings, into one feed.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Spike Landing page
    Landing page //
    2023-11-01

Too many works apps leave us overwhelmed, frustrated and burnt out. That’s why we created Spike — By turning communication into simple conversations, you can work and collaborate seamlessly with clients and team members - in a more natural way.

Spike brings your entire workspace into your Inbox: email, chat, calendar, calls, team collaboration, tasks — to one powerful Inbox. Everything you need to get your work done is in a single feed, so you can finally give the app-switching a rest. Spike’s conversational email fuses traditional email with instant messaging — eliminating cluttered email threads. With real-time conversations and live collaboration, have better interactions and a more human communication experience. Spike is available on iOS, Android, Mac, Windows & Web.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Spike

$ Details
freemium
Platforms
iOS Android Windows Mac OSX Web
Release Date
2014 January

Intercom features and specs

No features have been listed yet.

Spike features and specs

  • Notes: yes
  • Chat: Yes
  • Calendar: Yes
  • Call Conferencing: Yes
  • Task management: Yes
  • To-dos: yes
  • Team Collaboration: Yes
  • Groups: Yes
  • Email: yes
  • To Do List View: Yes
  • Messaging: Yes
  • Collaboration Tool: Yes
  • Collaborative Workspace: Yes
  • Video calling: Yes
  • Audio Call: Yes
  • Voice Messages: Yes
  • Collaborative Docs: Yes
  • Email Provider: Yes

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Spike videos

Spike App - Make Your Email More Conversational

More videos:

  • Demo - Getting started with Spike
  • Review - Everything Spike can do with your email

Category Popularity

0-100% (relative to Intercom and Spike)
Customer Support
100 100%
0% 0
Email
0 0%
100% 100
CRM
100 100%
0% 0
Productivity
0 0%
100% 100

User comments

Share your experience with using Intercom and Spike. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Spike

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Spike Reviews

  1. An amazing email client for teams

    Spike is the perfect email client for teams. They turn email into a live-chat-like experience, which makes email more personal, more fun, easier to manage, and it helps me and my team get things done faster. On top of that, it's packed with team features - like built-in group chats, collaborative notes (with realtime editing and commenting), tasks and to-dos, and even audio and video calls. And it's all inside one app that is built really well, UX-wise.

    It basically replaced a ton of other apps we were using internally to manage our team. A great find!

    👍 Pros:    Fast|Ui|Excellent features|Ux|Great for collaboration
    👎 Cons:    None so far

10 Best Alternatives to Microsoft Outlook to Try in 2023
Spike is one of the most innovative email solutions today. It's reimagining how email communication should look and making it easier to combine email, chat, share inbox, collaboration, and even analytics in one place.
Source: mysignature.io
11 Top Outlook Alternatives to Try
Spike is available for Windows, Mac, iOS, and Android. There are a variety of pricing plans, including a free one. The free plan lets you connect unlimited personal accounts and use some features that are considered premium with other clients, including email snoozing and shared notes.
Source: kinsta.com
WhatsApp alternatives: Six trustworthy messaging alternatives
One of the biggest advantages Spike has is that the communication tool can be used, not just through the cross-platform web app but also through native apps for iOS, Android, Windows, and macOS. Once the account is set up, private and group conversations can easily be tracked and held from any device. All versions of Spike are free for private use – anyone wishing to use...
Source: www.ionos.com
15 Best Instant Messaging Apps for Business
Spike helps teams stay connected through group chat, conversational email and more. The app is designed to remove distractions from your inbox and chat, so you can stay focused on the task ahead.
Source: clariti.app

Social recommendations and mentions

Based on our record, Intercom should be more popular than Spike. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Spike mentions (3)

  • I've had it with Nine email. Alternatives?
    Try Spike Mail Truly life changing for email management! Source: over 1 year ago
  • mail app glitch
    You should consider using another mail client. I will recommend "Spike" which is found at spikenow.com. Source: over 2 years ago
  • Whats the best email client in 2021 in terms of privacy and good UI?
    If you have an IMAP email account then use Spike since there's a great Android app and it also sync on all your other devices. Source: almost 3 years ago

What are some alternatives?

When comparing Intercom and Spike, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.

Drift - A messaging app that helps you grow your business.

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.