Software Alternatives, Accelerators & Startups

Intercom VS Poll Everywhere

Compare Intercom VS Poll Everywhere and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Poll Everywhere logo Poll Everywhere

Audience response system that uses mobile phones, twitter, and the web. Responses are displayed in real-time on gorgeous charts in PowerPoint, Keynote, or web browser.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Poll Everywhere Landing page
    Landing page //
    2023-10-16

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Poll Everywhere features and specs

  • Real-time Engagement
    Poll Everywhere allows for instant feedback and interaction, making it easier to engage the audience in a live setting.
  • Ease of Use
    The platform offers a user-friendly interface, making it simple to create and manage polls even for those who are not tech-savvy.
  • Versatile Question Types
    Poll Everywhere supports multiple question formats, including multiple choice, open-ended, word cloud, and ranking, providing flexibility in how you gather responses.
  • Integration Options
    The tool integrates with popular presentation software like PowerPoint, Google Slides, and Keynote, allowing seamless inclusion in presentations.
  • Mobile Accessibility
    Participants can respond via their mobile devices, ensuring accessibility and higher participation rates.
  • Data Analysis and Reporting
    Poll Everywhere provides options for exporting data and generating reports, aiding in post-event analysis.

Possible disadvantages of Poll Everywhere

  • Limited Free Plan
    The free version has constraints on the number of participants and features, making it less suitable for larger events or advanced needs.
  • Learning Curve
    While the interface is generally user-friendly, some advanced features require time to learn and master.
  • Internet Dependent
    Both the presenter and the participants need to have a stable internet connection, which might be a limitation in areas with poor connectivity.
  • Cost
    Premium features and higher participant limits require a subscription, which could be costly for smaller organizations or individuals.
  • Customization Limitations
    Some users might find the customization options for themes and templates somewhat limited compared to other competitor tools.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Poll Everywhere

Overall verdict

  • Overall, Poll Everywhere is a good choice for those seeking an interactive audience engagement solution. Its wide range of features and intuitive interface make it a valuable resource for capturing audience insights and enhancing presentations.

Why this product is good

  • Poll Everywhere is often considered a good tool due to its ease of use, real-time engagement capabilities, and flexibility. It allows for interactive presentations by enabling audience participation through polls, quizzes, and questions, making it a beneficial tool for educators, corporate trainers, and event organizers. The platform's integration with tools like PowerPoint and Google Slides also enhances its usability in various settings.

Recommended for

  • Educators looking to increase student engagement and participation.
  • Corporate trainers aiming to create interactive and impactful training sessions.
  • Event organizers who want to gain real-time feedback and foster audience interaction.
  • Presenters needing to integrate polling and interactive elements into their slide decks.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Poll Everywhere videos

Mastering Poll Everywhere at your next live event or presentation

More videos:

Category Popularity

0-100% (relative to Intercom and Poll Everywhere)
Customer Support
100 100%
0% 0
Polls And Quizzes
0 0%
100% 100
CRM
100 100%
0% 0
Realtime Feedback
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Poll Everywhere

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Poll Everywhere Reviews

Live Polling: Free guide + Top 7 Live Poll Tools
Popular as a polling solution, Poll Everywhere helps you add live audience interactions to slides, so that the speaker could deliver effective presentations. Being a web-based audience response system, the poll helps speakers embed all the live activities directly into their presentations, easily. The participants respond using the Poll Everywhere app, via SMS texting or...
10 Best Poll Everywhere Alternatives (with Free Trials + Pricing)
Poll Everywhere is a great presenter tool. But its interface feels clunky, and it’s tough to customize if you want to target specific participant groups. If these are the features you’re missing, SurveySparrow is one of the best alternatives to Poll Everywhere. What’s more, you can display poll results as a TV dashboard that gets updated in real-time.
Best Poll Apps to Look for in 2021 | Create a Poll in Seconds!
Make your presentations more engaging. Create a poll on the platform and add the Poll Everywhere widget to your presentation be it PowerPoint, Keynote or Google Slides.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Poll Everywhere mentions (0)

We have not tracked any mentions of Poll Everywhere yet. Tracking of Poll Everywhere recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Poll Everywhere, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kahoot! - Kahoot! makes it easy to create, play and share fun learning games in minutes—for any subject, in any language, on any device.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sli.do - Slido is the ultimate Q&A and polling platform for live and virtual meetings and events. It offers interactive Q&A, live polls and insights about your audience.

Drift - A messaging app that helps you grow your business.

Mentimeter - a web-based polling tool for workshops, conferences & events