Software Alternatives, Accelerators & Startups

Intercom VS OpenShift

Compare Intercom VS OpenShift and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OpenShift logo OpenShift

OpenShift gives you all the tools you need to develop, host and scale your apps in the public or private cloud. Get started today.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • OpenShift Landing page
    Landing page //
    2023-10-15

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

OpenShift features and specs

  • Comprehensive Platform
    OpenShift provides a complete Kubernetes-based container platform, including a strong set of integrated tools such as CI/CD pipelines, monitoring, and logging, which simplifies the development and deployment of applications.
  • Hybrid and Multi-Cloud Support
    OpenShift supports hybrid and multi-cloud deployments, enabling organizations to build, deploy, and manage applications across on-premises infrastructure and multiple cloud providers.
  • Enterprise-grade Security
    It offers robust security features, including role-based access control (RBAC), built-in authentication and authorization, and integrated vulnerability scanning, ensuring secure application development and deployment.
  • Developer Productivity
    OpenShift boosts developer productivity with features like source-to-image (S2I) builds, self-service environments, and a rich catalog of pre-configured application templates and runtimes.
  • Scalability and High Availability
    It is designed to scale applications seamlessly and ensure high availability with automated horizontal pod scaling, load balancing, and failover capabilities.

Possible disadvantages of OpenShift

  • Complexity
    The comprehensive nature of OpenShift can lead to increased complexity, particularly for small teams or organizations without prior Kubernetes or container orchestration experience.
  • Cost
    Enterprise-grade features come with significant licensing costs, which might be a barrier for startups and small to medium-sized enterprises.
  • Learning Curve
    Due to its extensive range of features and integrations, there can be a steep learning curve for administrators and developers new to the platform.
  • Vendor Lock-in
    While OpenShift supports hybrid and multi-cloud environments, there can be concerns about vendor lock-in due to the level of customization and proprietary features specific to Red Hat's implementation.
  • Resource Intensive
    Running OpenShift efficiently requires substantial computational resources and infrastructure, which might be challenging for organizations with limited IT resources.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of OpenShift

Overall verdict

  • OpenShift is considered a good choice, especially for enterprises looking for a robust, scalable, and secure platform for deploying applications at scale. Its integration of Kubernetes with additional developer tools makes it an excellent option for facilitating DevOps practices.

Why this product is good

  • OpenShift is a solid platform as it combines containers and Kubernetes with developer-centric tools to accelerate application development and deployment. It offers built-in CI/CD, security features, and extensive scalability options. The platform ensures consistency across hybrid environments, which simplifies the management of containerized applications.

Recommended for

  • Organizations seeking a comprehensive platform for container orchestration.
  • Development teams focused on improving their CI/CD pipelines.
  • Enterprises adopting hybrid or multi-cloud strategies.
  • Teams that require robust security and compliance features.
  • Businesses aiming for rapid application development and deployment.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

OpenShift videos

OpenShift Container Platform by RedHat | Kubernetes Made Easy | Tech Primers

More videos:

  • Review - Open Source PaaS - OpenShift Review Part 1
  • Review - Red Hat OpenShift overview

Category Popularity

0-100% (relative to Intercom and OpenShift)
Customer Support
100 100%
0% 0
Cloud Computing
0 0%
100% 100
CRM
100 100%
0% 0
Cloud Hosting
0 0%
100% 100

User comments

Share your experience with using Intercom and OpenShift. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and OpenShift

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

OpenShift Reviews

Kubernetes Alternatives 2023: Top 8 Container Orchestration Tools
OpenShift is another container orchestration alternative for Kubernetes. It is a PaaS developed by Red Hat as a hybrid, enterprise-scale platform with extended Kubernetes capabilities for container orchestration. With a Linux OS, OpenShift helps you securely automate and scale the entire lifecycle of containerized applications. That means you can virtualize every host and...
OpenShift alternatives
The OpenShift platform was released by Red Hat – the maker of the professional Linux distribution “Red Hat Enterprise Linux” (RHEL). The OpenShift alternative “Rancher” has now been taken over by the traditional Linux provider SUSE. “Canonical Kubernetes”, is another OpenShift alternative from an established Linux provider. Read on to find out more about these and other...
Source: www.ionos.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

OpenShift mentions (0)

We have not tracked any mentions of OpenShift yet. Tracking of OpenShift recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and OpenShift, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google App Engine - A powerful platform to build web and mobile apps that scale automatically.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Salesforce Platform - Salesforce Platform is a comprehensive PaaS solution that paves the way for the developers to test, build, and mitigate the issues in the cloud application before the final deployment.

Drift - A messaging app that helps you grow your business.

Dokku - Docker powered mini-Heroku in around 100 lines of Bash