Software Alternatives, Accelerators & Startups

Intercom VS Opendcim

Compare Intercom VS Opendcim and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Opendcim logo Opendcim

a free, web based Data Center Infrastructure Management application.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Opendcim Landing page
    Landing page //
    2019-02-10

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Opendcim features and specs

  • Open Source
    Being open-source, OpenDCIM is free to use, modify, and distribute, reducing overall software costs and providing greater flexibility.
  • Community Support
    A strong community of users and developers contributes to its development, offering forums, documentation, and shared experiences.
  • Customizable
    Users have the ability to tailor the software to their specific needs, enabling them to add or modify features as required.
  • Scalability
    Designed to manage multiple data centers, OpenDCIM can scale according to the user's requirements, making it suitable for small to large deployments.
  • Hardware Agnostic
    OpenDCIM supports a wide range of hardware, allowing for integration with various devices without being locked into a specific vendor.

Possible disadvantages of Opendcim

  • Complexity
    Installation and initial setup can be complex, requiring a good understanding of IT and data center infrastructure.
  • Limited Official Support
    As a community-driven project, there is no formal customer support, which may be a drawback for organizations requiring guaranteed assistance.
  • Feature Gaps
    Some advanced features available in commercial DCIM solutions may be lacking, potentially requiring additional development and customization.
  • User Interface
    The user interface may not be as polished or intuitive as some commercial alternatives, potentially impacting user experience and adoption.
  • Documentation Variability
    While there is community documentation, its quality and comprehensiveness can vary, potentially making troubleshooting and learning more difficult.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Opendcim videos

openDCIM - Adding Pictures to Devices

Category Popularity

0-100% (relative to Intercom and Opendcim)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
CRM
100 100%
0% 0
Log Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Opendcim

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Opendcim Reviews

12 Open Source/Commercial Software for Data Center Infrastructure Management
Thanks to its open-source code, Opendcims should work fine for the companies having their own developers.
Source: www.tecmint.com

Social recommendations and mentions

Based on our record, Intercom should be more popular than Opendcim. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 5 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Opendcim mentions (2)

  • What DCIM Software to use
    OpenDCIM is antiquated but its data model is quite sane. Its PDU monitoring is very basic but serviceable - the managers loved it. It is barely maintained and its old fashioned PHP does it no favor, so I advise to steer clear of it... But it does work. Source: over 2 years ago
  • IT Pro Tuesday #152 - Secure Backup, Python Course, Remote Device Management & More
    OpenDCIM is designed for simple, complete data-center asset tracking. Offers support for multiple rooms; management of space, power and cooling; basic contact management and integration into existing business directory via UserID; fault tolerance; computation of center of gravity for each cabinet; template management for devices (with ability to override per device); optional tracking of cable connections within... Source: almost 4 years ago

What are some alternatives?

When comparing Intercom and Opendcim, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Drift - A messaging app that helps you grow your business.

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.