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Intercom VS ManageEngine Mobile Device Manager Plus

Compare Intercom VS ManageEngine Mobile Device Manager Plus and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ManageEngine Mobile Device Manager Plus logo ManageEngine Mobile Device Manager Plus

ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • ManageEngine Mobile Device Manager Plus Landing page
    Landing page //
    2022-12-25

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

ManageEngine Mobile Device Manager Plus features and specs

  • Comprehensive Device Management
    ManageEngine MDM Plus offers comprehensive device management capabilities, including app management, security management, and device tracking, making it suitable for diverse enterprise needs.
  • Cross-Platform Support
    Supports multiple operating systems including iOS, Android, and Windows, enabling seamless management of a diverse fleet of devices.
  • Remote Troubleshooting
    Provides remote control and troubleshooting features, allowing IT teams to resolve issues promptly without needing physical access to the device.
  • User-Friendly Interface
    Features an intuitive and user-friendly interface which simplifies the process of device management and reduces the learning curve.
  • Cost-Effective
    Offers competitive pricing with a wide range of features that provide good value for money, especially for small to medium-sized businesses.
  • Scalability
    Easily scalable to manage a growing number of devices, making it a good long-term solution for businesses expecting growth.
  • Enhanced Security Features
    Includes robust security features like remote wipe, encryption, and compliance management to ensure that enterprise data is protected.

Possible disadvantages of ManageEngine Mobile Device Manager Plus

  • Initial Setup Complexity
    The initial setup process can be complex and time-consuming, requiring substantial IT expertise to configure correctly.
  • Limited Advanced Analytics
    Lacks some advanced analytics and reporting features compared to some competitors, potentially limiting insights for highly data-driven organizations.
  • Performance Issues
    Some users have reported occasional performance issues, such as slow response times or glitches, which can affect productivity.
  • Customer Support
    While the company offers various support options, some users have felt that the responsiveness and effectiveness of customer support could be improved.
  • Feature Integration
    Integration with other enterprise systems and software might require additional configuration and can sometimes be challenging to implement smoothly.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

ManageEngine Mobile Device Manager Plus videos

No ManageEngine Mobile Device Manager Plus videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Intercom and ManageEngine Mobile Device Manager Plus)

Intercom

ManageEngine Mobile Device Manager Plus

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
CRM
100 100%
CRM
0% 0
Office & Productivity
0 0%
Office & Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and ManageEngine Mobile Device Manager Plus

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

ManageEngine Mobile Device Manager Plus Reviews

12 Best Asset Management Software For IT Teams In 2023
ManageEngine Mobile Device Manager Plus is a practical asset management system created specifically to organize and manage all mobile devices within your organization. The Mobile Device Management (MDM) software is designed to manage smartphones, laptops, tablets, desktops, and more with software management included.
Source: thectoclub.com
10 Best MDM Software: Mobile Device Management Solutions in 2023
ManageEngine Mobile Device Manager Plus is a robust MDM solution that enables businesses to harness the power of mobility. It offers a range of key features, such as application management, mobile device management, device containerization, and email management.
Source: www.softwaretestinghelp.com
8 Best Miradore Alternatives (In-Depth Comparison)
ManageEngine Mobile Device Manager Plus is a mobile device management solution that helps to track and manage mobile assets. It also helps to secure them with restrictions and passcode policies.
Source: www.zluri.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

ManageEngine Mobile Device Manager Plus mentions (0)

We have not tracked any mentions of ManageEngine Mobile Device Manager Plus yet. Tracking of ManageEngine Mobile Device Manager Plus recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and ManageEngine Mobile Device Manager Plus, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hexnode MDM - Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jamf Pro - Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

Drift - A messaging app that helps you grow your business.

Scalefusion - Scalefusion is a Powerful Android, iOS, macOS & Windows 10 Device Management Solution for corporate-owned & employee-owned (BYOD) mobile, tablets, desktop & rugged devices.

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