Intercom

Website

intercom.com

Pricing URL

Official Intercom Pricing

Release Date

2011 January

Categories

#CRM #Customer Interaction #Customer Messaging #Customer Support #Live Chat

Startup details

Country

United States

State

California

City

San Francisco

Founder(s)

Ciaran Lee

Employees

500 - 999

Lattice Engines

Website

dnb.com

Pricing URL

-

Release Date

-

Categories

#CRM #Sales #Lead Generation #Sales Workflow

Intercom features and specs

• User-friendly Interface
  Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
• Comprehensive Customer Communication Tools
  It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
• Customization and Integration
  Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
• Automation Capabilities
  The platform supports automated workflows, which can save time and ensure consistent customer interactions.
• Customer Data Management
  Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

• Cost
  Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
• Complexity for Advanced Features
  While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
• Limited Reporting
  The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
• Customer Support
  Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
• Notification Overload
  The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Lattice Engines features and specs

• Data Integration
  Lattice Engines offers robust integration capabilities with D&B's vast database, allowing businesses to access rich data sets for enhanced decision-making.
• Predictive Analytics
  The platform provides advanced predictive analytics tools that help in identifying potential sales opportunities and understanding customer behavior.
• Customization
  Lattice Engines is highly customizable, enabling users to tailor the user experience and features to better fit their specific business needs.
• Sales and Marketing Alignment
  The solution helps align sales and marketing efforts by providing insights and data that improve the targeting and personalization of campaigns.

Possible disadvantages of Lattice Engines

• Complexity
  Given its advanced features, Lattice Engines may have a steep learning curve for users not familiar with data analytics and integration tools.
• Cost
  The pricing model may be expensive for small to mid-sized businesses, especially those with limited budgets for data and analytics software.
• Dependence on Data Quality
  The effectiveness of Lattice Engines heavily relies on the quality of data input, requiring businesses to maintain accurate and up-to-date data for the best results.
• Resource Intensive
  Implementing and managing Lattice Engines may require significant resources, both in terms of time and personnel with specific expertise.

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

Marketing and Sales Alignment with Brian Kardon, Lattice Engines