Software Alternatives, Accelerators & Startups

Intercom VS Kissflow

Compare Intercom VS Kissflow and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Kissflow logo Kissflow

Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Kissflow Landing page
    Landing page //
    2023-08-28

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Kissflow features and specs

  • User-Friendly Interface
    Kissflow offers an intuitive, drag-and-drop interface that is easy for users of all skill levels to navigate and use, reducing the learning curve and need for extensive training.
  • Versatile Workflow Automation
    It supports the automation of a wide range of workflows, from simple approval processes to complex, multi-step operations, enhancing productivity and efficiency.
  • Integration Capabilities
    Kissflow integrates seamlessly with a variety of other tools and platforms such as Google Workspace and Microsoft Office 365, allowing for a more streamlined work environment.
  • Customizable Templates
    The platform provides many customizable templates, helping users quickly set up processes tailored to their specific needs, thereby saving time.
  • Mobile Accessibility
    Kissflow offers mobile applications that enable users to manage and monitor workflows on the go, ensuring that important tasks are not delayed.
  • Scalability
    The platform can scale with your business, making it suitable for companies of all sizes, from small businesses to large enterprises.

Possible disadvantages of Kissflow

  • Pricing Structure
    The pricing can be relatively high, especially for smaller businesses or startups, and may not offer the best value for money for all types of users.
  • Limited Customization Beyond Templates
    While customizable templates are available, the platform may not offer sufficient flexibility for highly specialized or bespoke workflows.
  • Complexity in Advanced Features
    Some users may find the advanced features complex and difficult to configure without significant technical knowledge, potentially necessitating specialist help.
  • Support Limitations
    Customer support may sometimes be slow or inadequate, which can be frustrating when dealing with urgent issues or technical difficulties.
  • Performance Issues
    Users have reported occasional performance issues such as lagging or slow loading times, which can hinder productivity.
  • Limited Analytics
    Analytics and reporting features may not be as robust as those offered by some other workflow management tools, limiting insights into process performance.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Kissflow videos

Getting Started and Review of Kissflow - Automating Your Business Processes

More videos:

  • Review - Kissflow Product Spotlight
  • Demo - KiSSFLOW Demo

Category Popularity

0-100% (relative to Intercom and Kissflow)
Customer Support
100 100%
0% 0
Workflow Automation
0 0%
100% 100
CRM
100 100%
0% 0
Project Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Kissflow

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Kissflow Reviews

Kissflow and Pneumatic: Data Centric vs Process Centric BPM
When all is said and done, Kissflow really delivers if you already have a business process in place that relies on paper forms and you want to digitize it. The downside is, of course, that at the end of the day you simply get a digitized version of the exact same process with all the same limitations and caveats. Kissflow isn’t really conducive to improvising new business...
Top 9 Procurement Tools for SMBs (2024)
Do you want to have control over the procure-to-pay process but with sufficient flexibility? Kissflow lets you have that with its simple and customizable solution. For purchase requisitions, it offers fluid forms so that you can collect, approve and track the purchase requests.
Source: geekflare.com
Top 9 MuleSoft Alternatives & Competitors in 2024
Kissflow, one of the best MuleSoft competitors, is a powerful IT process automation tool that empowers your team to streamline IT operations, enhance efficiency, and drive innovation within your organization. Automating workflows, simplifying task management, and providing valuable insights enable your team to focus on essential tasks and improve productivity.
Source: www.zluri.com
10 Best Procurement Management Software Tools in 2023
Kissflow prides itself on being both simple and customizable. Use this platform to track purchase requests, automatically generate purchase orders, and approve invoices on the go in the mobile app.
Source: clickup.com
Top Workflow Management Systems on the Market
In terms of workflow management, Kissflow ticks all the boxes and offers agile management as a bonus. The only downside is that Kissflow deliberately aims for a bit of a “walled-garden” experience with regard to users: there is no support for guest users or external user interaction as of the time of this writing.

Social recommendations and mentions

Based on our record, Intercom should be more popular than Kissflow. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Kissflow mentions (1)

  • Bugs‌ ‌found‌ ‌in‌ Kissflow SaaS. Bug‌ ‌Crawl‌
    Kissflow is a well-rounded tool that bridges workflow & business process management in a single operating environment. This platform takes out the pain of work tracking by introducing tools and functions that simplify much of the work through automation. Source: about 4 years ago

What are some alternatives?

When comparing Intercom and Kissflow, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pipefy - Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Process Street - Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.

Drift - A messaging app that helps you grow your business.

Nintex - Cloud-based digital workflow management automation platform