Software Alternatives, Accelerators & Startups

Intercom VS InVideo.io

Compare Intercom VS InVideo.io and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

InVideo.io logo InVideo.io

Create thumb-stopping videos in mins for just $10/month even if you've never edited a video before!
  • Intercom Landing page
    Landing page //
    2023-07-05
  • InVideo.io Landing page
    Landing page //
    2023-10-19

InVideo is the world's most loved video creation platform trusted by more than 400,000 users across more than 160 countries. It'll enable you to create thumb-stopping videos in mins even if you've never edited a video before for as low as $10/month.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

InVideo.io

Website
invideo.io
$ Details
paid Free Trial $20.0 / Monthly (60 unique video exports a month, unlimited users, all access)
Platforms
Browser
Release Date
2017 January

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

InVideo.io features and specs

  • Templates
    4000+
  • Media library
    1M+ royalty-free images and video clips
  • 24/7 Support
  • Voiceover
  • Auto Text-to-speech
  • Video editor
  • Video and audio timelines

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

InVideo.io videos

InVideo: Create thumb-stopping videos in mins!

More videos:

  • Tutorial - InVideo: Create thumb-stopping videos in mins!

Category Popularity

0-100% (relative to Intercom and InVideo.io)
Customer Support
100 100%
0% 0
Video
0 0%
100% 100
CRM
100 100%
0% 0
AI
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and InVideo.io

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

InVideo.io Reviews

  1. I love InVideo!

    I love Invideo! It's the best video generator I've ever used. The ai is amazing and the videos are so realistic. The price is great, too! I definitely recommend this product to anyone looking for an easy way to create videos.


Top Free Faceless Video Generator Tools Without Watermark (2025)
Why it stands out:InVideo AI helps you build full-length faceless videos for YouTube or presentations. It offers rich customization, which is rare in free tools.
Source: videobytes.ai
7 Best Sora Alternatives for AI Video Generation in 2025
The landscape of AI video generators in 2025 is rich with options. While Sora remains a trailblazer in text-driven video quality, each of these seven alternatives offers unique strengths. Some focus on ease of use and ready-made content (like InVideo and Pictory), others push the envelope of generative visuals (Runway and Dream Machine), and some cater to specialized needs...
Source: dreamona.ai
Top 10 Best Animoto Alternatives For Stunning Video Creation
Invideo is a great online vide­o maker with many templates and e­ffects. Its user-friendly tools make­ it easy to customize videos how you want. If you’re­ creating social media content or making films, Invide­o works for your needs. Advanced e­diting meets simple use­ – Invideo has it all for pros and beginners.
Source: sharetool.net
Top 6 Alternatives to Animoto to Create Videos Online
InVideo is another alternative to Animoto to make videos online. This service gives users numerous video templates that are well-organized by categories like intros, video ads, slideshows, video collages, and more. You can filter these templates by aspect ratio.
Top 10 AI Video Generators to Use in 2023
InVideo is a powerful AI video creator that excels at generating marketing and explainer videos for businesses at the input of text. This AI video tool is not inferior to Synthesia at all. With this tool, you just need to state the project you are working on alongside a few details, and in minutes, you have a video.

Social recommendations and mentions

Based on our record, Intercom should be more popular than InVideo.io. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

InVideo.io mentions (4)

  • Help on making demo videos
    You can try invideo.io - we have used and found it super nice. Source: over 1 year ago
  • Show HN: I Made a Final Cut for Windows
    Thanks for sharing! To give you a bit of background -- I'm not trying to compete with Resolve. I'm not targeting experts, but instead targeting beginners and intermediate people when it comes to video editing. And I do offer quite a few features, and my main focus has been on speed from the get go (for instance, Instant Preview everywhere, which as far as I know is only present in Final Cut and nowhere else).... - Source: Hacker News / over 3 years ago
  • Should I get more ram?
    If you are to make videos with DaVinci, I would say it is enough with 8GB Ram, but I agree... If you can afford it, buy the 16GB Ram. But let me tell you about something VERY NICE. invideo.io. AI-technology gives you superpowers, and is SO EASY to operate ONLINE! Check this out! That could keep you at the 8GB version forever. You pick. Good luck! Source: about 4 years ago
  • resources for music video creation?
    I've also used https://invideo.io/ to add text & graphics to the finished video (i.e., Swipe Up, Spotify logo, etc). It's good for creating videos for IG stories. Source: about 4 years ago

What are some alternatives?

When comparing Intercom and InVideo.io, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Adobe Premiere Pro - Edit video faster than ever before with the powerful, more connected Adobe Premiere® Pro CC.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Filmora - Filmora is a trusted, legacy video editing platform that's strong in the fundamentals but lacks some of the bells and whistles that come with some other video editing software.

Drift - A messaging app that helps you grow your business.

Descript - Text-based audio editor and automated transcription