Software Alternatives, Accelerators & Startups

Intercom VS IdentityServer

Compare Intercom VS IdentityServer and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

IdentityServer logo IdentityServer

An open-source, standards-compliant, and flexible OpenID Connect and OAuth 2.x framework for ASP.NET Core
  • Intercom Landing page
    Landing page //
    2023-07-05
  • IdentityServer Landing page
    Landing page //
    2023-02-03

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

IdentityServer features and specs

  • Open Source Foundation
    IdentityServer is built on an open-source foundation. It has been widely used and developed by a community, ensuring transparency, reliability, and continuous improvements.
  • Comprehensive Protocol Support
    It supports industry standards such as OpenID Connect and OAuth 2.0, which are essential for authentication and authorization processes.
  • Customizability
    IdentityServer offers high levels of customizability, allowing developers to tailor authentication and authorization features to specific application needs.
  • Enterprise-Ready
    Designed to handle complex enterprise scenarios with robust performance and scalability options suitable for large-scale applications.
  • Strong Security Features
    Includes several security mechanisms to protect sensitive data, such as secure token storage and advanced encryption options.
  • Comprehensive Documentation
    Provides extensive documentation and resources, helping developers to implement and troubleshoot the server effectively in their systems.

Possible disadvantages of IdentityServer

  • Licensing Cost
    Since its transition from IdentityServer4 to a non-OSS model under Duende Software, organizations need to purchase a license for commercial use, impacting budget-conscious projects.
  • Complexity
    Can be complex to set up and configure properly, especially for teams that are new to security protocols like OAuth and OpenID Connect.
  • Maintenance Overhead
    Requires ongoing maintenance and updates to ensure security and compatibility with evolving protocols, which can be resource-intensive.
  • Potential Overhead for Small Projects
    May be overkill for smaller projects or teams that do not require robust authentication systems, where simpler solutions might suffice.
  • Community vs. Commercial Transition
    The switch from a community-driven open-source project to a commercial product may alienate previous users who relied on its open-source nature.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

IdentityServer videos

Federated Identity: An intro to OAuth2, Open Id Connect & Duende IdentityServer 5 | Anthony Nguyen

More videos:

  • Review - There's an IdentityServer in my API project - Anders Abel

Category Popularity

0-100% (relative to Intercom and IdentityServer)
Customer Support
100 100%
0% 0
Identity Provider
0 0%
100% 100
CRM
100 100%
0% 0
Identity And Access Management

User comments

Share your experience with using Intercom and IdentityServer. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and IdentityServer

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

IdentityServer Reviews

10+ Open-source Single-Sign On (SSO) Solutions
If you are looking for a certified and complaint system to OpenID Foundation, with .Net technologies, then IdentityServer is your answer.
Source: medevel.com
Top 5 Open Source Single Sign-On Software In the Year 2021
IdentityServer is an open source free single sign-on software. It is a cross-platform framework based on OpenID Connect and OAuth 2. Further, this open source software provides central authentication and authorization capabilities for multiple applications. It supports federated identities, multiple flows, and API authorization. Moreover, this self hosting software enables...

Social recommendations and mentions

IdentityServer might be a bit more popular than Intercom. We know about 7 links to it since March 2021 and only 7 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

IdentityServer mentions (7)

  • Identity server 4
    Its deprecated in favor of Duende Identityserver which introduced a license model. Source: over 1 year ago
  • How does cookie based authentication work?
    Tokens usually have a lifetime and they are separate from the user's authentication principals like username and password. Unless you are rolling your own form of token provider (not something that would be recommended) the token creation is handled for you. Take a look at https://identityserver4.readthedocs.io/en/latest/ or if your organization makes under 1M in income a year the free version of what Identity... Source: over 2 years ago
  • ImageSharp leaving the .NET Foundation due to licensing change
    I think Duende (Identity Server) handled the situation pretty well. https://duendesoftware.com/products/identityserver > Standard License Pricing. - Source: Hacker News / over 2 years ago
  • Why is authentication such a sh*t show with .NET 6?
    He's referring to IdentityServer 3/4, which was open sourced, and was not owned by Microsoft. That 3rd party is commercializing their work (and to be fair, it's a lot of work) as https://duendesoftware.com/products/identityserver , and has a different commercial licensing model. Source: almost 3 years ago
  • Show HN: Open-Source Identity Server Written in Go (Ory Kratos)
    I think "Identity Provider" is more correct, no? "IdentityServer" is the name of a specific IdP implemented in .NET (formerly OSS as https://identityserver4.readthedocs.io/en/latest, and now as a more commercial form as Duende IdentityServer: https://duendesoftware.com/products/identityserver). - Source: Hacker News / almost 3 years ago
View more

What are some alternatives?

When comparing Intercom and IdentityServer, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Keycloak - Open Source Identity and Access Management for modern Applications and Services.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ASP.NET Identity - ASP.NET Identity is a membership-based software system designed for the authentication and authorization of the users via building an ASP.NET application.

Drift - A messaging app that helps you grow your business.

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.