Software Alternatives, Accelerators & Startups

Intercom VS Heroku Enterprise

Compare Intercom VS Heroku Enterprise and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Heroku Enterprise logo Heroku Enterprise

Heroku Enterprise is a flexible IT management for developers that lets them build apps using their preferred languages and tools like Ruby, Java, Python and Node.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Heroku Enterprise Landing page
    Landing page //
    2023-01-23

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Heroku Enterprise features and specs

  • Scalability
    Heroku Enterprise offers robust tools for scaling applications easily. You can add more compute resources with just a few clicks, making it simpler to handle traffic spikes and growing user bases.
  • Ease of Use
    Heroku is known for its developer-friendly environment, which simplifies deployment and management of applications. The platform abstracts much of the underlying infrastructure complexity, allowing developers to focus more on coding.
  • Integration
    Heroku Enterprise integrates smoothly with other Salesforce services and third-party tools, providing versatility and extending the capabilities of your applications.
  • Security
    Heroku Enterprise offers enhanced security features such as private spaces, TLS encryption, and compliance with industry standards (e.g., HIPAA, PCI). It ensures that enterprise-level security requirements are met.
  • Support
    Heroku Enterprise clients receive premium support services, including 24/7 customer service, which ensures that any technical issues are resolved quickly and efficiently.

Possible disadvantages of Heroku Enterprise

  • Cost
    Heroku Enterprise can be quite expensive, especially for smaller companies or startups. The pricing structure might be prohibitive for some organizations.
  • Limited Control
    While the ease of use is a strong point, it also means less control over the underlying infrastructure. This can be a drawback for businesses with specific configurations or those requiring deep infrastructure customizations.
  • Performance
    Despite its strong scalability features, some users report that Heroku applications can experience latency issues under heavy load, which might affect performance.
  • Vendor Lock-in
    Relying heavily on Heroku Enterprise for application deployment could pose a risk of vendor lock-in, making it challenging to migrate to other platforms in the future.
  • Customization Limitations
    While Heroku offers numerous add-ons and integrations, it still has limitations in terms of customization compared to managing your own infrastructure, which could be a disadvantage for highly specialized applications.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Heroku Enterprise

Overall verdict

  • Heroku Enterprise is a solid choice for organizations that need a reliable and developer-friendly platform to support their application development lifecycle. It balances simplicity with the advanced features required by enterprises, making it suitable for handling complex projects and larger teams.

Why this product is good

  • Heroku Enterprise is generally considered a good option for businesses looking for a robust platform-as-a-service (PaaS) to deploy, manage, and scale their applications. Key reasons include its ease of use, strong support for a wide range of programming languages, seamless integration with popular development tools, and a comprehensive set of features tailored for enterprise needs, such as enhanced security, compliance, and monitoring capabilities.

Recommended for

    Heroku Enterprise is recommended for mid-sized to large businesses, startups experiencing rapid growth, and teams that value streamlined deployment processes, scalability, and integration with other cloud services. It is particularly well-suited for developers who prefer a platform that abstracts much of the underlying infrastructure management, allowing them to focus on code and innovation.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Heroku Enterprise videos

No Heroku Enterprise videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Intercom and Heroku Enterprise)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
CRM
100 100%
0% 0
Backup & Restore
0 0%
100% 100

User comments

Share your experience with using Intercom and Heroku Enterprise. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Heroku Enterprise

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Heroku Enterprise Reviews

We have no reviews of Heroku Enterprise yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Heroku Enterprise mentions (0)

We have not tracked any mentions of Heroku Enterprise yet. Tracking of Heroku Enterprise recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Heroku Enterprise, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ManageEngine RecoveryManager Plus - RecoveryManager Plus is one such enterprise backup solution which has the ability to easily backup and restores both the domain controllers and virtual machines.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SECDO - SECDO offers automated endpoint security and incident response solutions

Drift - A messaging app that helps you grow your business.

Traverse Monitoring - Traverse Monitoring is an IT Management software that provides businesses with a network monitoring solution which is capable of handling the tasks of monitoring private clouds, distributed network infestation and virtualized infrastructure.