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Intercom VS Hello

Compare Intercom VS Hello and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Hello logo Hello

A friend showed this to me.
  • Intercom Landing page
    Landing page //
    2023-07-05
Not present

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Hello

Website
beta.sayhello.so
Pricing URL
-
Release Date
-
Edit details

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Hello features and specs

  • User-Friendly Interface
    The website offers a clean and intuitive user interface, making it easy for users to navigate and use the features efficiently.
  • Cross-Platform Support
    Provides applications for multiple platforms including web, iOS, and Android, ensuring accessibility across different devices.
  • Advanced Features
    Hello includes advanced features such as real-time collaboration, in-app messaging, and integrations with other productivity tools.
  • Efficient Customer Support
    Offers robust customer support, including a comprehensive help center and responsive customer service, ensuring users get the help they need quickly.
  • Secure and Private
    Implements strong security measures to protect user data and ensure privacy, including encryption and compliance with data protection regulations.

Possible disadvantages of Hello

  • Subscription Costs
    Some features require a subscription, which can be expensive, especially for small businesses or individual users.
  • Learning Curve
    Despite its user-friendly interface, there is still a learning curve for new users to fully utilize all the advanced features.
  • Limited Customization
    The platform offers limited customization options, which may not meet the specific needs of all users or businesses.
  • Dependent on Internet Connection
    Functions primarily online, requiring a stable internet connection for optimal performance, which can be a drawback in areas with unreliable internet.
  • Occasional Bugs
    Users have reported occasional bugs and glitches, which can disrupt the user experience until resolved by the support team.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Hello

Overall verdict

  • Hello (beta.sayhello.so) appears to have potential based on early feedback, but opinions may vary.

Why this product is good

  • The platform offers innovative features aimed at improving communication, such as real-time translation and a user-friendly interface. However, as it is still in beta, there may be some bugs and limited functionality.

Recommended for

  • Early adopters who enjoy testing new technologies
  • Users looking for enhanced communication tools
  • People interested in real-time language translation features

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Hello videos

+ Add

Barstool Pizza Review - Hello Pizza (Edina, MN)

More videos:

  • Review - Hello Neighbor 2 | Review in 3 Minutes
  • Review - Hello Disc Review - The Easy to Remove, No-Mess Menstrual Disc

Category Popularity

0-100% (relative to Intercom and Hello)

Intercom

Hello

Customer Support
100 100%
Customer Support
0% 0
Tech
0 0%
Tech
100% 100
CRM
100 100%
CRM
0% 0
Instant Messaging
0 0%
Instant Messaging
100% 100

User comments

Share your experience with using Intercom and Hello. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Hello

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Hello Reviews

We have no reviews of Hello yet.
Be the first one to post

Social recommendations and mentions

Intercom might be a bit more popular than Hello. We know about 7 links to it since March 2021 and only 6 links to Hello. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Hello mentions (6)

  • ChatGPT Caused 'Code Red' at Google, Report Says
    Me too, the problem might be that the costs to run queries might be really high? I made some back-of-the-envelope calculations as https://beta.sayhello.so (based on ChatGPT) results are often better than Google, and the energy alone will be really high for the amount of queries I do in Google. No idea how to make this sustainable. Hopefully I'm wrong, or more efficient... - Source: Hacker News / over 2 years ago
  • Show HN: Feep search, an independent search engine for programmers
    This is great! I've been using https://beta.sayhello.so/ for this so far. Might give you some inspiration/ideas. - Source: Hacker News / over 2 years ago
  • The Best New Search Tool No One’s Talking About (Yet)
    The majority of his limited comments are about the site, and he referenced another very similar site https://beta.sayhello.so, which uses the same Made with [Heart Emoji], slightly different layout, same domain registrar and registered 2 months between. Plus someone (guess who, wasnt me or you!) gave him reddit silver for this downvoted post with no comments. Source: over 2 years ago
  • What a Google Search Can't Tell You About These JS Testing Frameworks
    Off-topic: I saw this thing a few days ago, launched in YC, https://beta.sayhello.so/ maybe it will take off, you might appreciate it. Source: almost 3 years ago
  • What Do You Think Is The Most Useful Tool Or Package For General Programing
    Hello and you.com are alternatives. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Intercom and Hello, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Samsung US - Official Twitter of Samsung USA.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

360player.io - Display, share and embed 360° pictures

Drift - A messaging app that helps you grow your business.

Houseparty - Brining empathy to online communication.

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