Software Alternatives, Accelerators & Startups

Intercom VS Google Keep

Compare Intercom VS Google Keep and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Keep logo Google Keep

Capture notes, share them with others, and access them from your computer, phone or tablet. Free with a Google account.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Google Keep Landing page
    Landing page //
    2020-02-13

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Google Keep features and specs

  • Cross-Platform Accessibility
    Google Keep is available on various platforms including Android, iOS, and web browsers. This makes it easy to access and edit your notes from any device.
  • Integration with Google Ecosystem
    As a part of Google’s suite of applications, Keep integrates seamlessly with other Google services like Google Drive, Google Calendar, and Gmail. This helps in creating a more cohesive workflow.
  • Real-Time Collaboration
    Google Keep allows you to share your notes with others for real-time collaboration, making it ideal for team projects and shared lists.
  • Voice Notes
    The app allows for voice notes, which are particularly useful for quickly capturing ideas on the go without the need for typing.
  • Reminders and Labels
    Google Keep includes features like reminders and labels to help you stay organized and ensure you don’t miss important tasks.

Possible disadvantages of Google Keep

  • Limited Formatting Options
    Compared to other note-taking apps, Google Keep has limited formatting options, which may not be suitable for complex note-taking or document creation.
  • No Rich Text or Markdown Support
    The platform does not support rich text or Markdown, making it less appealing for users who require advanced text editing features.
  • Not Suitable for Large Projects
    Google Keep is most effective for short notes and to-do lists. It lacks the depth and structure needed for managing large, intricate projects.
  • Limited Offline Capabilities
    While some features are available offline, the app relies heavily on an internet connection for full functionality, limiting its usability where connectivity is an issue.
  • Privacy Concerns
    As with any Google product, there are concerns about data privacy and how user information is stored and used within the Google ecosystem.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Google Keep

Overall verdict

  • Overall, Google Keep is considered a good option for those seeking a straightforward and accessible note-taking application, especially if they are already integrated into the Google ecosystem.

Why this product is good

  • Google Keep is a widely used note-taking service that offers a simple and intuitive interface, making it easy for users to capture and organize their thoughts, ideas, and to-do lists. It integrates seamlessly with other Google services, allowing for efficient workflow management. The application supports various input formats such as text, lists, images, and voice notes, and offers features like color-coding and labels for better organization. It also provides real-time collaboration, making it an effective tool for group projects or shared planning.

Recommended for

    Google Keep is recommended for individuals who need a basic, user-friendly note-taking tool without excess features. It is particularly beneficial for users who are frequent users of other Google services, as it offers seamless integration. It's an ideal choice for students, professionals, or anyone needing to keep quick, organized notes and lists.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Google Keep videos

Google Keep, Simple and Clean Note-taking App 2018

More videos:

  • Review - Google Keep Android App Review!
  • Review - Google Keep - A Detailed Review

Category Popularity

0-100% (relative to Intercom and Google Keep)
Customer Support
100 100%
0% 0
Note Taking
0 0%
100% 100
CRM
100 100%
0% 0
Task Management
0 0%
100% 100

User comments

Share your experience with using Intercom and Google Keep. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Google Keep

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Google Keep Reviews

11 Best Google Keeps Alternatives for 2024
No, Google is not discontinuing Google Keep. They ended support for the Google Keep Chrome app in early 2021 and encouraged users to migrate to the web version of Keep.
Source: upbase.io
20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Google Keep has most of what you need in a note-taking app; to-do lists, audio notes, a web clipper, and images. In addition, you can archive notes to achieve a cleaner interface.
Source: clickup.com
8 Best Free Google Keep Notes Alternatives for Easy Note-Taking
Google Keep Notes has long been a popular note-taking app for its simplicity and versatility. However, if you're looking for something different or need additional features, there are several free alternatives that might suit your needs. In this article, we'll explore some of the best Google Keep Notes alternatives available.
The 6 best note-taking apps in 2024
If you use Google Keep, when you open Gmail in your browser, there's a little lightbulb icon in the right sidebar. Click it, and you have quick access to all your Google Keep notes. You can see any notes related to the thing you're working on, your most recent notes, search for something from a while ago, or create a new one. But here's the thing: that same sidebar is there...
Source: zapier.com
The best note-taking apps for collecting your thoughts and data
Google Keep started out as a fairly simple note-taking app, and while it has added a few features since it began, it’s still a good, straightforward way to record your thoughts. Because it is so interconnected with other Google apps (for example, you can access it directly from Google Calendar, and you can convert a Keep note to a Google Doc), it works especially well if...

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Google Keep mentions (0)

We have not tracked any mentions of Google Keep yet. Tracking of Google Keep recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Google Keep, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OneNote - Get the OneNote app for free on your tablet, phone, and computer, so you can capture your ideas and to-do lists in one place wherever you are. Or try OneNote with Office for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Evernote - Bring your life's work together in one digital workspace. Evernote is the place to collect inspirational ideas, write meaningful words, and move your important projects forward.

Drift - A messaging app that helps you grow your business.

Joplin - Joplin is a free, open source note taking and to-do application, which can handle a large number of notes organised into notebooks. The notes are searchable, tagged and modified either from the applications directly or from your own text editor.