Software Alternatives, Accelerators & Startups

Intercom VS BeyondWords

Compare Intercom VS BeyondWords and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

BeyondWords logo BeyondWords

BeyondWords is an AI voice and audio CMS platform that brings frictionless audio publishing to writers, newsrooms, and businesses. Free Pilot plan available!
  • Intercom Landing page
    Landing page //
    2023-07-05
  • BeyondWords Landing page
    Landing page //
    2022-02-10

BeyondWords is an AI voice and audio CMS that brings frictionless audio to writers, newsrooms, and businesses.

Our voice library offers over 720 advanced AI voices across 64 languages. You can even commission a fully custom ethical voice clone to represent your brand.

Production

Auto-convert content using our API, RSS Feed Importer, WordPress plugin, or Ghost plugin, or use our text-to-speech editor to create audio manually.

Distribution

Distribute audio anywhere with our automatic player embeds, API, or SDKs. Create a podcast feed to publish on platforms like Spotify, Google Podcasts, and Apple Podcasts.

Analytics

Measure audio engagement to granular detail with our analytics, which can be connected to your Google Analytics account, and use insights to optimize your audio strategy.

Monetization

Upload audio ads from sponsors, use VAST to connect to programmatic ad platforms like Google Ad Manager or restrict audio access to subscribers only.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

BeyondWords

$ Details
freemium $99.0 / Monthly (1M characters per month, 2 projects, Up to 5 members)
Platforms
Wordpress Ghost Marfeel REST API Cross Platform WooCommerce Shopify Magento Drupal Browser Windows iOS Android Mac OSX Chrome OS Google Chrome Nation Builder Hubspot Embedly ARC Publishing Amazon Alexa Google Home Squarespace Wix Substack EidosMedia
Release Date
-

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

BeyondWords features and specs

  • Voice Library
    550+ AI voices across 140+ language locales, on demand
  • Voice Cloning
    Use our state-of-the-art voice cloning technology to create custom AI voices that truly resonate with your target audience. Use your own voice or work with a voice actor.
  • Distribution Methods
    Distribute audio anywhere with our automatic player embeds, API, or SDKs. Create a podcast feed to publish on platforms like Spotify, Google Podcasts, and Apple Podcasts.
  • Automatic SSML
    Our natural language processing algorithms convert text into speech synthesis markup language (SSML), ensuring AI voices deliver accurate pronunciations.
  • Monetization
    Upload audio ads from sponsors, use VAST to connect to programmatic ad platforms like Google Ad Manager, or restrict audio access to subscribers only.
  • Analytics
    Measure audio engagement to granular detail with our analytics, which can be connected to your Google Analytics account, and use insights to optimize your audio strategy.
  • Ethical Custom Voices
    All of our premium cloned voices are created in collaboration with voice actors using the Voice Cloning Contract. We have also made the template publicly available, to encourage the ethical creation and use of voice clones everywhere.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

BeyondWords videos

Introducing BeyondWords

More videos:

  • Tutorial - Publishing audio articles at scale with BeyondWords
  • Tutorial - Publishing other types of audio content with BeyondWords
  • Tutorial - How to create audio in the Text to Speech Editor

Category Popularity

0-100% (relative to Intercom and BeyondWords)
Customer Support
100 100%
0% 0
AI
0 0%
100% 100
CRM
100 100%
0% 0
Text To Speech
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and BeyondWords

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

BeyondWords Reviews

  1. BlessedLifeDiscovery
    · Admin at BlessedLifeDiscovery.com ·
    Wordpress newbie having no problem using it

    I am Wordpress newbie. BeyondWords plugin works well in my blog website (I am using free version of Vantage theme). No problem at all thus far. Very easy to set up and this plugin read out my website automatically. Read out in Mandarin and English like human being, sweet and professional. I am using free version. Many choices of voice to choose from.

    Thanks so much BeyondWords!


How To Convert Articles Into Audio Podcast 2022: (Top Pick)
To give you a small and simple statement, SpeechKit is known for offering various ways to increase your subscriptions, engagement, and revenue.
How to Convert Article into Audio Podcast?
Meant for news articles, SpeechKit will instantly turn your text into audio using their library of realistic voices bound to increase engagement. You can try out their instant demo on their website. Just copy and paste the URL of the news article and watch the magic.
Source: geekflare.com
7 Best Text-To-Speech WordPress Plugins
SpeechKit (4.3 stars) offers frictionless integrations for WordPress, along with several other CMS platforms, plus an enterprise API. Once the plugin is installed and an account created through the website a minimal audio player appears at the top of each post. Every time a new post is published an audio version will appear within seconds. From the SpeechKit dashboard you...

Social recommendations and mentions

Based on our record, Intercom should be more popular than BeyondWords. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

BeyondWords mentions (3)

  • How to set up your own personal blog: Step-By-Step Guide
    Create or sign in to your BeyondWords account. - Source: dev.to / almost 3 years ago
  • I have been seeing these "Listen to this article" widgets on a lot of websites lately and they all look the same aside from some color scheme differences. Does anyone know what service/add-on this is?
    Not the one in your example, but I'm currently using https://beyondwords.io/. Source: almost 3 years ago
  • Article To Audio File Conversion Service
    Just did a quick Google search because I'm sure something like this must exist. This one looked interesting since you can apparently "clone" your voice. So then you can listen to the articles read in your own voice 😅. Source: about 4 years ago

What are some alternatives?

When comparing Intercom and BeyondWords, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Play.ht - AI Voice and Speech Generation tool

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Blogcast - Turn your articles into audio

Drift - A messaging app that helps you grow your business.

Google Cloud Text-to-Speech - Text to speech conversion powered by machine learning