Software Alternatives, Accelerators & Startups

Intercom VS Barracuda Web Application Firewall

Compare Intercom VS Barracuda Web Application Firewall and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Barracuda Web Application Firewall logo Barracuda Web Application Firewall

Barracuda Web Application Firewall offers security and DDoS protection against automated & targeted attacks.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Barracuda Web Application Firewall Landing page
    Landing page //
    2023-07-04

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Barracuda Web Application Firewall features and specs

  • Comprehensive Security
    Barracuda Web Application Firewall offers robust protection against a wide range of threats, including OWASP Top 10 vulnerabilities, DDoS attacks, and zero-day attacks.
  • Ease of Use
    The web interface is user-friendly and intuitive, allowing administrators to manage security policies and monitor application traffic with relative ease.
  • Scalability
    The solution is highly scalable, making it suitable for both small businesses and large enterprises by enabling automatic scaling as demand increases.
  • Integration
    It offers seamless integration with other security and monitoring solutions, allowing organizations to build a comprehensive security ecosystem.
  • Advanced Analytics
    The platform provides detailed and advanced analytics that help in identifying attack patterns and understanding traffic behavior.
  • Comprehensive Reporting
    Extensive reporting features help administrators generate compliance reports, monitor security metrics, and track the effectiveness of implemented security protocols.
  • 24/7 Technical Support
    Access to 24/7 technical support ensures that any issues or queries can be promptly addressed, minimizing downtime and maintaining security efficiency.

Possible disadvantages of Barracuda Web Application Firewall

  • Cost
    The pricing can be quite high, which might be a barrier for smaller businesses or startups with limited budgets.
  • Complexity for Advanced Features
    While basic setup is straightforward, configuring advanced features and customization can require significant technical expertise.
  • False Positives
    There can be instances of false positives, where legitimate traffic is flagged as malicious, potentially disrupting normal business operations.
  • Performance Overhead
    Adding a web application firewall can introduce latency, affecting the performance and speed of web applications, particularly during peak traffic times.
  • Learning Curve
    For organizations unfamiliar with WAFs, there can be a steep learning curve to fully understand and utilize all of Barracuda's features and functionalities.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Barracuda Web Application Firewall

Overall verdict

  • Overall, Barracuda Web Application Firewall is generally regarded as a good choice for businesses seeking robust protection against web-based threats. It has received positive reviews for its ease of deployment, effective threat detection, and ability to secure web applications across on-premises and cloud infrastructures.

Why this product is good

  • The Barracuda Web Application Firewall is considered a reputable solution for protecting applications from cyber threats such as SQL injection, cross-site scripting, and other vulnerabilities. Its features include comprehensive threat intelligence, automatic updates to security definitions, and integration with various environments, which enhance security measures and ease of management.

Recommended for

    This solution is recommended for enterprises of varying sizes looking for an efficient and scalable web application firewall. It suits businesses that require a comprehensive security solution to protect critical web applications and those looking for a WAF that integrates well with existing security infrastructures.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Barracuda Web Application Firewall videos

Episode 128, Using the Barracuda Web Application Firewall on Windows Azure

More videos:

  • Review - Whiteboard | How the Barracuda Web Application Firewall and NG Firewall complement each other

Category Popularity

0-100% (relative to Intercom and Barracuda Web Application Firewall)
Customer Support
100 100%
0% 0
Web Application Security
0 0%
100% 100
CRM
100 100%
0% 0
Security Monitoring
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Barracuda Web Application Firewall

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Barracuda Web Application Firewall Reviews

We have no reviews of Barracuda Web Application Firewall yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Barracuda Web Application Firewall mentions (0)

We have not tracked any mentions of Barracuda Web Application Firewall yet. Tracking of Barracuda Web Application Firewall recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Barracuda Web Application Firewall, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cloudflare WAF - Whether you want automatic WAF protection from known vulnerabilities or have custom WAF rules, our real-time platform can do it.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ModSecurity - ModSecurity is an Open Source web application firewall developed by Trustwave's SpiderLabs.

Drift - A messaging app that helps you grow your business.

AWS WAF - AWS WAF is a web application firewall that helps protect your web applications from common web exploits.