Software Alternatives, Accelerators & Startups

Intercom VS Assembly

Compare Intercom VS Assembly and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Assembly logo Assembly

Assembly is an employee recognition software powered by AI that boosts engagement and productivity. Empower teams with peer-to-peer recognition, rewards, and performance tracking. Simplify HR processes and foster a positive workplace culture.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Assembly Landing page
    Landing page //
    2021-10-15

Assembly has helped thousands of companies achieve 95% employee engagement. Assembly works great for teams of all sizes and has a free trial option. Assembly offers a variety of useful features and integrates with Slack, MS Team, and popular SSO & HRIS solutions.

Improve employee engagement with CEO & executive updates, employee engagement surveys, employee recognition, employee nominations, employee pulse surveys, employee recognition surveys, weekly check-in templates, weekly template updates, and employee satisfaction surveys.

Improve internal communications with Ask me anything template, general news feed, Get Help template, Group feed, Icebreaker template, Idea Management template, Internal Wiki tool, Knowledge base, Standup meeting, Team retrospective and weekly updates.

Boost team productivity with daily recap template, daily/weekly agenda template, idea management template, meeting notes template, product feedback template, wins list, and a lightweight sales CRM template.

Simplify HR & Recruiting with templates such as employee benefits survey, contractor time tracking, employee exit interview survey, employee satisfaction survey, eNPS score, internal referral program, interview questions template and new hire survey.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Assembly features and specs

  • 360 Degree Feedback
  • Daily Status Tracking
  • employee engagement
  • Pulse and Surveys
  • Employee recognition
  • Icebreakers
  • Idea Management
  • Wiki
  • Knowledge Base
  • Manager feedback
  • Meeting notes and summaries
  • New Hire Survey
  • One-on-ones
  • Product Feedback
  • eNPS
  • Wins List
  • Weekly Updates
  • Weekly Check-Ins
  • Team Retrospective
  • Standup Meetings
  • Project Feedback
  • Self Evaluation

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Assembly

Overall verdict

  • Assembly is generally considered a good choice for companies seeking to boost team collaboration and morale. Its robust feature set, combined with an emphasis on recognition and feedback, are its key strengths. However, businesses should evaluate their specific needs and assess if Assembly aligns well with their organizational goals before making a decision.

Why this product is good

  • Assembly (joinassembly.com) is a platform that offers various tools aimed at simplifying team collaboration and improving productivity. It focuses on features such as task management, employee recognition, and feedback. The platform is designed with user-friendliness in mind, which makes it a viable option for organizations looking to enhance their internal communication and motivate their workforce.

Recommended for

    Assembly is recommended for small to medium-sized businesses and teams that value employee engagement, are keen on improving internal communication, and are interested in facilitating a culture of recognition and gratitude within the workplace.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Assembly videos

Employee Recognition & Rewards | Assembly

Category Popularity

0-100% (relative to Intercom and Assembly)
Customer Support
100 100%
0% 0
HR
0 0%
100% 100
CRM
100 100%
0% 0
HR Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Assembly

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Source: www.tidio.com
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Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
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Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Assembly Reviews

  1. Jessica
    · CEO at Marca Agency ·
    Saves me at least 5 hours a week

    I use to do my one on ones manually and had a slew of questions I'd run through. Now I have my reports answer the questions and leave a response of the most important things we can discuss when in our one on one.

    Now I have a historical record of everything that is important, we spend time talking about what is most important for them that week, and we save nearly 30-45min per one on one.

    🏁 Competitors: Fellow.app, fridaylabs.net Friday
    👍 Pros:    Super simple|Affordable price|Great user experience|Automation and custom functions|Reliable|Mobile-friendly
    👎 Cons:    No mobile app atm

10 Best Nectar Alternatives To Boost Employee Recognition‍
In the quest to cultivate a thriving internal culture and retain top talent, Assembly emerges as a game-changing peer-to-peer employee recognition, rewards, and engagement software. With seamless workflows, Assembly has assisted thousands of companies in achieving an impressive 95% employee engagement rate.
7+ Assembly Alternatives: Pricing & Reviews [2024 Guide]
Employee appreciation is critical in building a positive workplace culture and increasing employee engagement. At Matter, we understand the importance of effective employee recognition in driving organizational success, which is why we offer a platform designed to meet diverse business needs. While Assembly is a popular choice for facilitating recognition, it's not the only...
Source: matterapp.com
15 Top Employee Recognition Platforms For Companies At Every Stage
Assembly is an employee recognition and rewards software that allows peers to appreciate those around them, encouraging everyone to live the company’s core values daily. For inspiration, they can use Recognition GPT to generate AI-based messages of praise based on details you feed to the algorithm.
Source: nectarhr.com
13 Employee Recognition Software Used Widely Across The Globe
Work smarter, not harder, is the tagline of Assembly, and it allows teams to build their custom workflows. You can save up to one day per week, and more than 3,000 companies have achieved 95% employee engagement with Assembly’s engaging, seamless workflows.Â
The Best Employee Recognition Software Platforms & Reward Programs Used By Notable Companies In 2022
Assembly is a peer-to-peer employee recognition, rewards, and engagement software that’s designed to boost internal culture and retention. Assembly has helped thousands of companies achieve 95% employee engagement through fun and seamless workflows. Assembly works great for teams of all sizes and is FREE for up to 10 users.
Source: snacknation.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Assembly mentions (0)

We have not tracked any mentions of Assembly yet. Tracking of Assembly recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Assembly, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Bonusly - Recognition and rewards that make work fun

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Labourly - Your all-in-one HR solution to manage and hire work-ready candidates.

Drift - A messaging app that helps you grow your business.

Kudos - Kudos is the simple and easy to use employee recognition software that enhances employee engagement and team communication.