Software Alternatives & Reviews

Intercom on Customer Support VS Zendesk

Compare Intercom on Customer Support VS Zendesk and see what are their differences

Intercom on Customer Support logo Intercom on Customer Support

Behind every great product is a great support team

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Intercom on Customer Support Landing Page
Intercom on Customer Support Landing Page
Zendesk Landing Page
Zendesk Landing Page

Intercom on Customer Support details

Categories
Customer Support Help Desk Productivity
Website intercom.com  
Pricing URL-

Zendesk details

Categories
CRM Help Desk Support Customer Support IT Helpdesk Help Desk And Ticketing
Website zendesk.com  
Pricing URL Official Zendesk Pricing  

Intercom on Customer Support videos

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Zendesk videos

Introduction to Zendesk Support (for beginners)

More videos:

  • Review - Zendesk Chat Review (Zopim): Pros and Cons of the Live Chat Tool
  • Demo - Zendesk product demo
  • Review - Zendesk Review
  • Demo - Zendesk Overview Demo
  • Review - ZenDesk vs FreshDesk - Which One Is Better?

Category Popularity

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom on Customer Support and Zendesk

Intercom on Customer Support Reviews

We have no reviews of Intercom on Customer Support yet.
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Zendesk Reviews

"Pay 880$ per month" - Intercom
Zendesk is more enterprise. I am looking for a chat tool with company details of the person who triggered the chat.
Best Customer Service Software
The full-service support suite from Zendesk has it all. But not every business needs something this comprehensive. If you’re looking for something a little bit more basic, Zendesk offers more affordable options for smaller businesses.
Running an Internal Helpdesk inside Slack
The pricing for Zendesk for Slack is a bit different, you can only access Zendesk for Slack if you have paid for a team plan (or higher) of Zendesk Support. Zendesk Support has a monthly and annual plan. The monthly plan costs $49/year ($5 per month per agent), whereas the monthly plan costs $9/month ($59 annually per agent).
Source: medium.com
11 Best Help Desk Software to Totally Check out in 2020!
There are hardly a few who haven’t heard of the much sought-after Zendesk. The help desk software prevails to be one of the best even to this day, thanks to its powerful set of features and excellent services. Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc....
Freshdesk vs Zendesk – An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Intercom on Customer Support mentions (0)

We have not tracked any mentions of Intercom on Customer Support yet. Tracking of Intercom on Customer Support recommendations started around Mar 2021.

Zendesk mentions (5)

  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. - Source: Reddit / 3 months ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp [email protected] via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). - Source: Reddit / 3 months ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 7 months ago
  • Now that the career elimination is over, I wanted to make my own tier list based off enjoyment, and I'm curious of other peoples opinions that don't really align with the eliminations results.
    This isn't pertinent either but ... Why is zendesk.com using the Reddit logo? How is it an authority on Reddiquette?And now I'll be silly, how can Reddiquette be a thing if auto-correct doesn't acknowledge it? - Source: Reddit / 12 months ago
  • Question regarding binance having a plan to improve their support department and bring back a bit of trust with this company
    SOO!!!! I'd like to know if Binance is ever going to resolve the insane wait time between ticket responses and work on reducing the amount of issues people have with their platform? This being for binance.com, binance.us and their seperate support site through zendesk.com. - Source: Reddit / over 1 year ago

What are some alternatives?

When comparing Intercom on Customer Support and Zendesk, you can also consider the following products

Freshchat: Support Learning centre - Customer Support Learning Center developed by practitioners

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Support Examples - A collection of support replies for better customer support

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpHero - The onboarding & help experience your users deserve. 🤔👉💡

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

User reviews

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