Software Alternatives, Accelerators & Startups

Insomnia REST VS SympoQ

Compare Insomnia REST VS SympoQ and see what are their differences

Insomnia REST logo Insomnia REST

The most intuitive cross-platform REST API Client 😴

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • Insomnia REST Landing page
    Landing page //
    2023-10-05
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

SympoQ

Website
sympoq.com
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May

Insomnia REST features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Insomnia REST videos

3 Reasons to use Insomnia REST Client in your Exploratory API Testing

More videos:

  • Tutorial - Insomnia REST Client Tutorial

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Insomnia REST and SympoQ)
API Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Developer Tools
100 100%
0% 0
Help Desk And Ticketing
0 0%
100% 100

Questions and Answers

As answered by people managing Insomnia REST and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

Share your experience with using Insomnia REST and SympoQ. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Insomnia REST and SympoQ

Insomnia REST Reviews

Top 10 HTTP Client and Web Debugging Proxy Tools (2023)
Insomnia REST is the best alternative for Postman. It has more than 350 open-source plugins, plus GraphQL built-in with multiple protocol support. Since GraphQL is an added value, you can fully automate the entire lifecycle of APIs, build and debug them efficiently and with ease.
15 Best Postman Alternatives for Automated API Testing [2022 Updated]
Insomnia by Kong enables you to deliver high-quality APIs through collaboration. This postman alternative also includes testing suites, which allow you to create functional tests and centralize APIs. With this platform’s streamlined API client, sending GraphQL, REST, and SOAP requests are simple. Defining variables such as authentication credentials allows you to manage...
Source: testsigma.com

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Insomnia REST seems to be more popular. It has been mentiond 121 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Insomnia REST mentions (121)

  • The Best Alternatives to Postman for API Testing
    To get started with Insomnia, download it from the official website, install it, and create a new request by selecting the appropriate HTTP method and entering your endpoint URL. - Source: dev.to / 10 days ago
  • Building a RESTful API with Node.js and Express
    Use tools like Postman or Insomnia to test the API endpoints and ensure they behave as expected. - Source: dev.to / 2 months ago
  • Make your Azure OpenAI apps compliant with RBAC
    We will be performing all of the authentication requests manually, however for testing purposes, you might want to use an API testing tool such as Postman or Insomnia. - Source: dev.to / 3 months ago
  • Local automation
    For a very long time, the go-to tool was curl. Great, always available command line tool. Unfortunately, there is one small issue. It’s hard to keep requests and collect them in collections, it’s great for one-time shots or debugging, but for constant working with API could be painful. To solve it, I started working with tools like Postman/Insomnia. Then eh... Strange licensing model, or changes which occurred... - Source: dev.to / 3 months ago
  • Tools that Make Me Productive as a Software Engineer
    At first, I used Postman for testing APIs because it had a lot of features. But I switched to Insomnia because it was easier to use and kept everything organized. The big problem with Insomnia was that it deleted all my saved work when it made me create an account to keep using it. - Source: dev.to / 3 months ago
View more

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

What are some alternatives?

When comparing Insomnia REST and SympoQ, you can also consider the following products

Postman - The Collaboration Platform for API Development

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Hoppscotch - Open source API development ecosystem

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Paw.cloud - Paw is a REST client for Mac.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community