Software Alternatives, Accelerators & Startups

Inoreader VS Intercom

Compare Inoreader VS Intercom and see what are their differences

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Inoreader logo Inoreader

Dive into your favorite content. The content reader for power users who want to save time.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Inoreader Landing page
    Landing page //
    2023-05-19
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Inoreader features and specs

  • Comprehensive Feed Management
    Inoreader allows users to organize and manage their feeds with tags, folders, and rules, making it easy to keep track of a large number of sources.
  • Cross-Platform Support
    Inoreader is available on multiple platforms including web, iOS, and Android, ensuring you can access your feeds from anywhere.
  • High Customizability
    The service offers a range of customization options such as custom views, filters, and dashboard layouts to tailor the experience to individual preferences.
  • Rich Content Discovery
    In addition to RSS feeds, Inoreader features content discovery tools, including popular articles and personalized recommendations.
  • Third-Party Integration
    Inoreader supports integration with various third-party services like Pocket, Evernote, and social media platforms, enhancing its functionality.
  • Offline Reading
    With Inoreader's mobile apps, users can download articles for offline reading, which is useful for commuters or areas with poor internet connectivity.
  • Advanced Search and Archive
    The platform includes powerful search capabilities and extensive archives, making it easier to retrieve past articles and information.

Possible disadvantages of Inoreader

  • Subscription Cost
    While Inoreader offers a free tier, many of its advanced features require a paid subscription, which might be a drawback for some users.
  • Complexity for New Users
    The extensive feature set may be overwhelming for new users, requiring a learning curve to take full advantage of all available functionalities.
  • Occasional Sync Issues
    Some users have reported occasional synchronization issues between the web and mobile apps, which can disrupt the experience.
  • Advertisement in Free Version
    The free version of Inoreader includes advertisements, which might be disruptive for some users.
  • Limited Integration on Free Plan
    Third-party integrations and advanced features like rules and filters are limited in the free plan, reducing its effectiveness without a subscription.
  • Interface Clutter
    The user interface can feel cluttered to some users, which might hinder the overall reading experience.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Inoreader videos

Feedly vs Inoreader after six months of use

More videos:

  • Review - How I start my day in Inoreader
  • Review - Inoreader Review

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Inoreader and Intercom)
RSS
100 100%
0% 0
Customer Support
0 0%
100% 100
RSS Reader
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Inoreader and Intercom

Inoreader Reviews

Build Own Feed: Best Tools in 2024
Inoreader, another popular choice for content curation, provides advanced tools for managing and organizing RSS feeds. Its powerful filtering and tagging features enable users to fine-tune their content streams and surface the most relevant articles. Inoreader’s focus on customization allows users to create personalized workflows, making it ideal for individuals with...
Source: medium.com
19 Best Feedly Alternatives To Track Insights Across The Web
Inoreader Inoreader is a content aggregator that allows you to subscribe to RSS feeds, social media accounts, and newsletters. It offers a clean and customizable interface, advanced search capabilities, and the ability to save articles for offline reading. Web, iOS, Android
17 Best RSS Feed Reader And News Aggregation Apps
With Inoreader web, iOS, and Android apps, you’ll stay updated on your favorite sites 24/7. Its intuitive interface and automation features make it easy to use and keep up with the latest news and information.
The Best RSS Feed Readers for Streamlining the Internet
Advanced users will like extra features like keyword monitoring. Enter your search terms, and Inoreader will search all your feeds for any mention of that keyword or phrase and then create a feed of just those articles. You can also do the opposite and hide articles matching a phrase. Inoreader also offers a nice automation system you can use to create rules and filter your...
Source: www.wired.com
How to use Feedly with Twitter to replace Nuzzel
In my case, I chose to transition the Twitter Lists I used to read in Nuzzel to Feedly. Specifically, I paid to upgrade to Feedly Pro+, which is the version that adds the ability to connect to Twitter. That's one downside of Nuzzel's disappearance: Nuzzel was free, whereas each of these RSS readers requires a paid subscription if you want to pull in Twitter streams. Annual...

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Inoreader should be more popular than Intercom. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Inoreader mentions (14)

  • Open article in full web browser tab instead of light version of the article?
    Were can I set in inoreader.com settings so that the articles opens in normal web browser tab and not the light version of the article? Ive been checking the settings but cannot find any settings to change this. (Feedly calls this option "open in website directly"). Source: almost 2 years ago
  • RSS reader "Brief" - Firefox Extension
    As an alternative, you can use Feedbro or Inoreader. Source: about 2 years ago
  • In your opinion, what is the best subscription (recurring) purchase Mac App?
    I've Inoreader subscription for several years. It is not specific to Mac, though. But it has been particularly valuable for me with their server-side filters and deduplication. Recently, they added Newsletter subscriptions and website subscriptions for sites which don't offer RSS feeds. Pretty nifty if you need them. Source: about 2 years ago
  • RSS reader for Duo?
    Was using Feedly but it stopped working a couple years ago. Now I use inoreader - it has a nice interface on both web and in the app, and you can follow more than just RSS (customizable keyword searches) in the paid version. Source: about 2 years ago
  • Reader is ready 🔮📖
    No ability to customize font-size, and it's waaaaay too big for me on all platforms. This results in tons more scrolling that what's needed with Raindrop and Inoreader <-- major dealbreaker for me. Source: over 2 years ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

What are some alternatives?

When comparing Inoreader and Intercom, you can also consider the following products

Feedly - The content you need to accelerate your research, marketing, and sales.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NewsBlur - NewsBlur is a personal news reader that brings people together to talk about the world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Tiny Tiny RSS - Web-based news feed aggregator, designed to allow you to read news from any location, while feeling...

Drift - A messaging app that helps you grow your business.