Software Alternatives & Reviews

Impel VS LiveAgent

Compare Impel VS LiveAgent and see what are their differences


Business Management on the Cloud and on the Go!

LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.
Impel Landing Page
Impel Landing Page
LiveAgent Landing Page
LiveAgent Landing Page

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 179+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 14-day trial now, no contracts or credit card required.

Impel details

Categories
Help Desk Customer Support Customer Service
Website impelops.com  
Pricing URL-
Details $-
Platforms
-

LiveAgent details

Categories
Help Desk Customer Support Customer Service Live Chat Help Desk And Ticketing Call Center Software Ticketing System Customer Support Services Email Management
Website liveagent.com  
Pricing URL Official LiveAgent Pricing  
Details $freemium $15.0 / Monthly (Ticket)
Platforms
Browser Android iOS

Impel features and specs

Not specified yet

LiveAgent features and specs

Email notifications Yes
Email Templates yes
Emailing YES
Ticket management YES
Live Chat Support Yes
Live Chat & In-App-Messaging Yes
Call Forward Yes
Call Transfer Yes
Call Analytics and Reporting Yes
Attachment viewer Yes
Spam filter Yes
Reports Yes
Reporting Yes
Reports & analytics Yes
Knowledge Base Yes
Knowledge Management Yes
Customer Service yes
Customer Support Yes
Customer Feedback Widget Yes
Customer Management YES
Mobile Apps Yes
Help desk & requests management Yes
White Labeling YES
Chat Yes
Chat Support Yes
Gamification YES
Social Media Integrations Yes
Time Tracking Yes
Email Management Yes

Impel videos

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LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category Popularity

0-100% (relative to Impel and LiveAgent)
1
1%
99%
99
1
1%
99%
99
2
2%
98%
98

Reviews

These are some of the external sources and on-site user reviews we've used to compare Impel and LiveAgent

Impel Reviews

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LiveAgent Reviews

Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But donโ€™t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
8 Zendesk Alternatives to Rock Your Customer Service
LiveAgent is help desk, ticketing, and live chat software. The tool uses advanced automation rules to capture customer queries from emails, chats, social media mentions, calls, and other channels. It then converts that information into tickets that agents can address from their dashboards.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
LiveAgent is focused on real-time support, with a live chat widget for your site and SLAs to ensure you provide on-time support to your best customers. But it also can help your team from burning out, by letting each support team member set their own schedule and keep new tickets from coming into their queue while out of office. With each interaction in one place, it'll be...
Source: zapier.com

What are some alternatives?

When comparing Impel and LiveAgent, you can also consider the following products

Zoho Desk - Industry's first context-aware Helpdesk Software

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Front App - multi-channel inbox service for collaborative teams

User reviews

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