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iKcon Infotech VS Freshdesk Contact Center

Compare iKcon Infotech VS Freshdesk Contact Center and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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iKcon Infotech logo iKcon Infotech

iKconinfotech's Call Center is best for Business

Freshdesk Contact Center logo Freshdesk Contact Center

Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.
  • iKcon Infotech Landing page
    Landing page //
    2022-06-04

We provide solutions according to our Customer needs. On-premise, Public Cloud, Private cloud or Hybrid deployments.

  • Freshdesk Contact Center Landing page
    Landing page //
    2023-09-01

iKcon Infotech features and specs

  • Easy to Set-up and use: Easy and Customizable UI provides ease to your clients.
  • IVR: Take phone support to a whole new level with a flexible and highly customizable Interactive Voice Response (IVR) software.
  • Unified Agent Workbench: Single window workbench to helps call center agents to reduce average handling time (AHT).
  • User And Group Management: Edit, change or add users of all permission levels.
  • Extensions: Create extensions for phones to register to and an option to receive emails on missed calls.

Freshdesk Contact Center features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to iKcon Infotech and Freshdesk Contact Center)

iKcon Infotech

Freshdesk Contact Center

Communication
28 28%
Communication
72% 72
VoIP
25 25%
VoIP
75% 75
Call Center Solution
100 100%
Call Center Solution
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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What are some alternatives?

When comparing iKcon Infotech and Freshdesk Contact Center, you can also consider the following products

Ecosmob Call Center Solution - Ecosmob provides call center and contact center solutions and that gives your customer service team the tools they need for accurate routing & faster call resolution.

Freeje - Connect with your clients everywhere with the help of Freeje. We are offering virtual phone numbers, SMS numbers, fax numbers, toll-free numbers, virtual SIM cards for your profession and private phone calls.

Cloud Call Center - The Service Cloud is a call center management solution, built on a SaaS model, that empowers your company to manage customer service in the cloud. Take a free trial today

Convoso - Call center solution to covert leads faster

Adore VOIP Billing - Adore Infotech is the leading company of VoIP Providers for Business. We offer VoIP Software, SIP Server solutions to fulfill Your Business needs.

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

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