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iKcon Infotech VS Convoso

Compare iKcon Infotech VS Convoso and see what are their differences

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iKcon Infotech logo iKcon Infotech

iKconinfotech's Call Center is best for Business

Convoso logo Convoso

Call center solution to covert leads faster
  • iKcon Infotech Landing page
    Landing page //
    2022-06-04

We provide solutions according to our Customer needs. On-premise, Public Cloud, Private cloud or Hybrid deployments.

  • Convoso Landing page
    Landing page //
    2023-09-09

Dramatically boost contact rates up to 300% with Convoso's intelligent call center software. Our omnichannel cloud-based solution offers infinitely scalable growth and delivers exceptional ROI. Convoso matches a dedicated product expert to every customer to help optimize their dialers and maximize efficiencies for managers, agents, and leads. Join other high-achieving call centers driving profitability with Convoso, from small business to enterprise.

iKcon Infotech features and specs

  • Easy to Set-up and use: Easy and Customizable UI provides ease to your clients.
  • IVR: Take phone support to a whole new level with a flexible and highly customizable Interactive Voice Response (IVR) software.
  • Unified Agent Workbench: Single window workbench to helps call center agents to reduce average handling time (AHT).
  • User And Group Management: Edit, change or add users of all permission levels.
  • Extensions: Create extensions for phones to register to and an option to receive emails on missed calls.

Convoso features and specs

No features have been listed yet.

iKcon Infotech videos

No iKcon Infotech videos yet. You could help us improve this page by suggesting one.

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Convoso videos

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Convoso- Call Center Software Value- 2D Animation

More videos:

  • Review - Convoso Employee Reviews - Q3 2018
  • Review - Convoso

Category Popularity

0-100% (relative to iKcon Infotech and Convoso)

iKcon Infotech

Convoso

Communication
13 13%
Communication
87% 87
VoIP
20 20%
VoIP
80% 80
Call Center Solution
100 100%
Call Center Solution
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare iKcon Infotech and Convoso

iKcon Infotech Reviews

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Convoso Reviews

10 Best Call Center Software (December 2022)
Convoso is a call center platform that can work well for inbound and outbound calls, but it focuses on outbound calling features. Convoso’s system can detect an answering machine or voicemail with up to 97% accuracy, according to the company. This means agents won’t waste time on calls that go nowhere. There are also standard call center features, such as call routing,...
Source: www.forbes.com

What are some alternatives?

When comparing iKcon Infotech and Convoso, you can also consider the following products

Ecosmob Call Center Solution - Ecosmob provides call center and contact center solutions and that gives your customer service team the tools they need for accurate routing & faster call resolution.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Cloud Call Center - The Service Cloud is a call center management solution, built on a SaaS model, that empowers your company to manage customer service in the cloud. Take a free trial today

Freshdesk Contact Center - Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.

Adore VOIP Billing - Adore Infotech is the leading company of VoIP Providers for Business. We offer VoIP Software, SIP Server solutions to fulfill Your Business needs.

Freeje - Connect with your clients everywhere with the help of Freeje. We are offering virtual phone numbers, SMS numbers, fax numbers, toll-free numbers, virtual SIM cards for your profession and private phone calls.

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