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IBM Watson Assistant VS Simplify360

Compare IBM Watson Assistant VS Simplify360 and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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IBM Watson Assistant logo IBM Watson Assistant

Watson Assistant is an AI assistant for business.

Simplify360 logo Simplify360

An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.
  • IBM Watson Assistant Landing page
    Landing page //
    2023-10-04
  • Simplify360 Landing page
    Landing page //
    2023-09-06

Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.

Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.

It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.

Simplify360 comes with best in class analytics and social media listening capabilities.

IBM Watson Assistant videos

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Simplify360 videos

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Introduction Simplify360 : The Best Social Customer Service Platform

More videos:

  • Review - Social Media Monitoring using Simplify360
  • Review - Simplify360 for Engaging and Publishing on Social Media

Category Popularity

0-100% (relative to IBM Watson Assistant and Simplify360)

IBM Watson Assistant

Simplify360

CRM
100 100%
CRM
0% 0
Customer Support
71 71%
Customer Support
29% 29
Chatbots
100 100%
Chatbots
0% 0
Tool
0 0%
Tool
100% 100

User comments

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What are some alternatives?

When comparing IBM Watson Assistant and Simplify360, you can also consider the following products

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

Cognigy.AI - Conversational AI across the organization - service, operations, marketing, sales and HR.

Zendesk Answer Bot - Chatbots

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

Tars - TARS enables users to create chatbots that replaces regular old webforms.

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

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