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Hotjar VS Intercom on Product Management

Compare Hotjar VS Intercom on Product Management and see what are their differences

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Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
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Hotjar logo Hotjar

The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Intercom on Product Management logo Intercom on Product Management

The ultimate resource for aspiring product managers
  • Hotjar Landing page
    Landing page //
    2023-07-23

Hotjar's product experience insights make it easy to understand what users are really doing on your site.

  • Visualize behavior on your site with Heatmaps

  • Eliminate guesswork with user Recordings

  • Understand the reasons behind behavior with Surveys and Incoming Feedback

  • Intercom on Product Management Landing page
    Landing page //
    2023-10-03

Hotjar

Website
hotjar.com
Pricing URL
Official Hotjar Pricing
$ Details
freemium €39.0 / Monthly (Starting at: 3,000 Recordings per month with unlimited Heatmaps)
Release Date
2014 June
Edit details

Intercom on Product Management

Website
intercom.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Hotjar features and specs

  • Heatmaps
    Visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave.
  • Recordings
    Live playbacks of users on your site.
  • Surveys
    Bring the voice-of-customer to your decision making.
  • Incoming Feedback
    A real-time suggestion box on your site, that lets users express frustration or delight about individual parts of your site.

Intercom on Product Management features and specs

  • Comprehensive Framework
    The book provides a thorough and well-structured framework for product management, covering everything from user research to product delivery.
  • Real-World Examples
    It includes numerous real-world examples and case studies that make the concepts more relatable and easier to understand.
  • Customer-Centric Approach
    Emphasizes a customer-centric approach to product development, helping PMs build products that truly meet user needs.
  • Actionable Insights
    Offers actionable insights and practical advice that product managers can readily apply to their daily work.
  • Expert Authors
    Written by experienced professionals at Intercom who bring a wealth of knowledge and firsthand experience to the subject.

Possible disadvantages of Intercom on Product Management

  • Intercom-Focused
    The book is quite specific to Intercom’s methodologies and practices, which may not be universally applicable to all product organizations.
  • Limited Depth in Some Areas
    Some topics might not be covered in as much depth as a reader might need, necessitating further research or reading.
  • High-Level Concepts
    It may lean heavily on high-level concepts, potentially leaving readers looking for more tactical, step-by-step guidance.
  • Assumes Prior Knowledge
    The book assumes a certain level of existing knowledge in product management, which might make it less accessible to beginners.
  • Promotion of Intercom Tools
    There is a noticeable bias towards promoting Intercom’s own tools and services, which might not be relevant to all readers.

Analysis of Hotjar

Overall verdict

  • Overall, Hotjar is considered a good tool for businesses looking to gain deeper insights into user behavior and enhance their websites based on real user data. It offers a combination of qualitative and quantitative analytics which adds a significant advantage for understanding key user interaction points.

Why this product is good

  • Hotjar is a popular analytics tool that provides heatmaps, session recordings, and surveys to help businesses understand user behavior on their websites. It is praised for its ease of use, intuitive interface, and comprehensive features that offer valuable insights into how users interact with a site. Additionally, it enables businesses to collect direct feedback from users, helping to identify areas for improvement and optimize user experience.

Recommended for

    Hotjar is recommended for small to medium-sized businesses, eCommerce sites, and startups looking to improve their website's user experience. It is also suitable for UX/UI designers and product managers who want detailed analytics without the complexity of larger enterprise-level tools. However, larger organizations may want to consider more robust analytics platforms that can handle and analyze larger volumes of data.

Analysis of Intercom on Product Management

Overall verdict

  • Intercom is well-regarded for its user-friendly interface and robust set of tools, making it a solid choice for product management. It effectively bridges the gap between customer communication and product development, enabling teams to gather real-time user feedback and improve service delivery. While it might have a steeper learning curve initially, its benefits outweigh the drawbacks for many teams.

Why this product is good

  • Intercom is a popular customer communication platform that provides a suite of tools for product management, customer support, and engagement. It's designed to help businesses communicate more effectively with their customers through messaging, email, and live chat. The platform offers features such as user insights, automated workflows, and customizable messaging, which can be highly beneficial for product managers who want to enhance user engagement and gather actionable feedback.

Recommended for

  • Product managers seeking to improve customer engagement and support.
  • Teams looking to integrate user feedback into the product development process.
  • Businesses wanting an all-in-one platform for improved customer interaction and communication.

Hotjar videos

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What is Hotjar?

More videos:

  • Review - Invision prize Hotjar's straightforward, shareable insights
  • Tutorial - Why you should be using Hotjar Analytics
  • Tutorial - Google Analytics vs. Hotjar - Which one should you use?

Intercom on Product Management videos

No Intercom on Product Management videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Hotjar and Intercom on Product Management)

Hotjar

Intercom on Product Management

Web Analytics
100 100%
Web Analytics
0% 0
Productivity
0 0%
Productivity
100% 100
Heatmaps
100 100%
Heatmaps
0% 0
User Experience
0 0%
User Experience
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hotjar and Intercom on Product Management

Hotjar Reviews

  1. Kris Leviss
    · Founder at KrisLess ·
    Love it

    I've been using Hotjar for a few months, and it's been a perfect tool for understanding how users interact with my website. The heatmaps and session recordings are especially helpful for identifying problem areas, and the feedback polls give me direct insights from visitors. The platform is easy to navigate, but I’ve noticed the session recordings can be a bit glitchy at times, and the free version is quite limited. Despite these small issues, Hotjar has definitely helped me improve user experience and optimize my site’s performance.

    👍 Pros:    Intuitive user interface|Good session recordings|Useful feedback tools
    👎 Cons:    Free plan is limited|Occasional recording glitches|Data processing can be slow
  2. Prema Toppo
    · SEO Specialist at TechUp Labs ·
    Must have tool

    Hotjar has been our go-to for optimizing UI, reducing bounce rates, and refining CTAs. Its powerful insights have been instrumental in enhancing user experience. A staple tool for data-driven decisions!

  3. Guest
    Feeling disappointed

    I don't like the service. It is very slow and very expensive. Not recommended it to others.

    🏁 Competitors: WatchThemLive
10 Best Mixpanel Alternatives for Product Analytics in 2024
Hotjar is an all-in-one feedback and analytics software suite to optimize your website and make data-driven decisions. Hotjar Observe is the suite’s most popular Mixpanel alternative—pair it with Hotjar Ask, Hotjar Engage, and Hotjar Funnels for all the tools you need to succeed. 😎
Source: clickup.com
7 best Mixpanel alternatives to understand your users
💡 Pro tip: you don't need to choose between Hotjar and Mixpanel. With the Hotjar-Mixpanel integration, you not only identify what's happening on your website (e.g. users frequently add certain items to their cart), but you'll also understand why it's happening (e.g. Hotjar's heatmaps and recordings show users are attracted to a particular promotional banner).
Source: www.hotjar.com
The best Hotjar alternatives & competitors, compared
Sprig is a decent replacement for Hotjar, especially if you find Hotjar's survey tools lacking. It's support for mobile apps is another key differentiator.
Source: posthog.com
11 Hotjar alternatives and competitors in 2024
Hotjar features primarily focus on how users interact with your website rather than gaining in-depth insights that can explain why they interact that way. As a strictly-quantitative data tool, Hotjar only gives you half the answers. While you can run user surveys with Hotjar, the tool lacks many other research methods—such as card sorting, tree testing, user interviews, and...
Source: maze.co
12 Hotjar alternatives for website and mobile app analytics
Since Plerdy has a much broader scope, its pricing plans differ, depending on what you want to use. The plans for their behavior analytics tools aren’t as cost-effective as Hotjar’s. For example, the $39/month Hotjar plan captures 3,000 recordings, whereas Plerdy’s $47/month plan captures only 2,000, with a much shorter storage period.
Source: www.smartlook.com

Intercom on Product Management Reviews

We have no reviews of Intercom on Product Management yet.
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Social recommendations and mentions

Based on our record, Hotjar seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hotjar mentions (13)

  • The Best 100 Free UI/UX Resources for Every Designer & Developer
    Hotjar Hotjar.com Heatmaps, session recordings, and feedback polls (free basic plan). - Source: dev.to / 3 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Hotjar — Website Analytics and Reports . Free Plan allows 2000 pageviews/day. One hundred snapshots/day (max capacity: 300). Three snapshot heatmaps can be stored for 365 days. Unlimited Team Members. - Source: dev.to / over 1 year ago
  • What do I do after ProductHunt?
    So you can use heatmapping software such as Crazy Egg and Hotjar to see how your end users use your website. Source: over 1 year ago
  • Lots of Traffic but no sales
    If you have installed a heat map like hotjar.com then I will tell you that I used that for a month and found 5 or so dead ends where users were not getting to the cart or clicking on things that where not informative enough to lead to the next action. Source: about 2 years ago
  • Anyone willing to provide feedback on my newly created website?
    Install hotjar.com - it's free. It's a heatmap that tracks how people navigate around your site. Why this matters? You can see where people drop off on your site (specifically, what content they see/don't see). Then, you can make informed decisions on what content is landing and what needs to change. Source: over 2 years ago
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Intercom on Product Management mentions (0)

We have not tracked any mentions of Intercom on Product Management yet. Tracking of Intercom on Product Management recommendations started around Mar 2021.

What are some alternatives?

When comparing Hotjar and Intercom on Product Management, you can also consider the following products

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

The Product Management guide - A book on how to create and ship products that people love

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Software Product Management Stack - Resources & tools to help you manage your software product

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

Product School - The global leader in product management training

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