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Helpy.io VS HelpDocs

Compare Helpy.io VS HelpDocs and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Helpy.io logo Helpy.io

Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

HelpDocs logo HelpDocs

Educate your users with a super simple knowledge base that’s built for teams just like yours.
  • Helpy.io Landing page
    Landing page //
    2022-04-28

Helpy is a tightly integrated customer support platform that combines ticketing, knowledgebase, community and AI support chat. Helpy was designed from the ground up to reduce the number of agents needed to provide an amazing experience. Harness the power of automations and Carin, the customer support bot that can answer up to 90% of Tier 1 questions autonomously.

  • HelpDocs Landing page
    Landing page //
    2023-05-07

Category Popularity

0-100% (relative to Helpy.io and HelpDocs)

Helpy.io

HelpDocs

Help Desk
100 100%
Help Desk
0% 0
Customer Support
29 29%
Customer Support
71% 71
Customer Service
20 20%
Customer Service
80% 80
CRM
100 100%
CRM
0% 0

User comments

Share your experience with using Helpy.io and HelpDocs. For example, how are they different and which one is better?
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Social recommendations and mentions

HelpDocs might be a bit more popular than Helpy.io. We know about 2 links to it since March 2021 and only 2 links to Helpy.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Helpy.io mentions (2)

  • ticketing system
    Also I just randomly remembered https://helpy.io/ A company I was working for like 7 years ago was migrating to it. I can't comment if it's good or not but it's free and open-source (so you can self-host it). In fact, I specifically remember they asked me to deploy it to our VPS. Source: over 1 year ago
  • self-hosted ticket system or help desk without account
    Do you have an idea which system fulfills these special requirements? I am currently experimenting with helpy, where users get an account when they create a ticket. Source: over 2 years ago

HelpDocs mentions (2)

  • Can't find a nocode solution for a simple knowledge base
    You should consider no-code solutions specifically built for the knowledge base. We're using https://helpdocs.io/ with good results. It supports sections. Source: about 1 year ago
  • Problem with accessing glorious.helpdocs.io
    I have tried my glorious account email, pass to log in, but it failed. Also created a helpdocs.io account, which I tried to use to log in, but it fails on this page. Source: over 2 years ago

What are some alternatives?

When comparing Helpy.io and HelpDocs, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Malcolm App - Improve your customer servicing in minutes with Malcolm! At your service.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

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