Software Alternatives, Accelerators & Startups
Register | Login

Helpwise VS osTicket

Compare Helpwise VS osTicket and see what are their differences

Warmbox.ai
Warm up your cold email inbox, and never land in spam anymore! featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Helpwise logo Helpwise

Shared inbox for your team email addresses

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Helpwise Landing page
    Landing page //
    2023-07-27
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

Helpwise videos

+ Add

Helpwise Onboarding and Review: Help Your Team Get Wise With Customer Support

More videos:

  • Review - REVIEW: Masdio Zenbox White Noise Machine, Bluetooth Speaker, Qi Wireless Charger
  • Review - Helpwise is the shared inbox solution that transforms email communication into team collaboration
  • Review - Zenescope Halloween ZenBox Revealed
  • Review - ZenBox Review - Samsung 860 Evo
  • Review - [Demo] What is Helpwise Shared Inbox?

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Helpwise and osTicket)

Helpwise

osTicket

Help Desk
16 16%
Help Desk
84% 84
Customer Support
13 13%
Customer Support
87% 87
Email
100 100%
Email
0% 0
Customer Service
0 0%
Customer Service
100% 100

User comments

Share your experience with using Helpwise and osTicket. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Helpwise and osTicket

Helpwise Reviews

10 BEST Outlook Alternatives in 2023
Helpwise is the email program that provides a shared email mailbox for every team member. With real-time performance tracking, you can easily manage all the mailboxes from a single dashboard.
Source: www.guru99.com

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Helpwise mentions (0)

We have not tracked any mentions of Helpwise yet. Tracking of Helpwise recommendations started around Mar 2021.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 12 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

What are some alternatives?

When comparing Helpwise and osTicket, you can also consider the following products

Front - The platform for exceptional customer service at scale.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hiver - Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Missive - Team communication app now supporting FB, Twitter & SMS

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Loading...