Software Alternatives & Reviews
Register | Login

HelpScout VS Viima

Compare HelpScout VS Viima and see what are their differences

Ideanote
Ideanote is the #1 rated Idea Management solution for companies of all sizes. Collect, develop and manage more of the right ideas from customers and employees to drive your growth. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Viima logo Viima

Viima is the simple, yet incredibly powerful Agile Innovation Platform that helps you go from ideas to innovations – at the speed and scale of a true innovator.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Viima Landing page
    Landing page //
    2021-10-02

Viima's simple, yet incredibly powerful Agile Innovation Platform is the most widely used and highest rated idea management software in the world. With Viima, you can effortlessly collect ideas from different stakeholders and manage them all the way through to innovations. Viima's uniquely flexible, yet robust approach allows organizations to configure the tool to match their brand and processes, and provides users with an extremely engaging user experience.

And, you can get started in minutes, completely free of charge.

It's Best For: Organizations that are looking to deliver measurable results with innovation and create a company culture focused on innovation and continuous improvement. Ideal for medium and large organizations.

With Viima you can: * Collect ideas from your employees, customers, and other stakeholders. * Prioritise ideas and pick the right ones to progress. * Develop and refine ideas together with your team. * Analyse your innovation process to find and eliminate bottlenecks.

Viima is already used by more than 20 000 organizations around the world.

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Edit details

Viima

Website
viima.com
Pricing URL
Official Viima Pricing
$ Details
freemium
Platforms
Web Browser Windows Android iOS
Edit details

HelpScout features and specs

No features have been listed yet.

Viima features and specs

  • Idea generation: Yes
  • Idea Evaluation: Yes
  • Rankings: Yes
  • Commenting: Yes
  • Idea campaign: Yes
  • Mind Mapping: Yes
  • Project Planning: Yes
  • Gamification: Yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Viima videos

+ Add

Brief demo of Viima

More videos:

  • Review - If P&C Insurance revolutionizes business development with Viima

Category Popularity

0-100% (relative to HelpScout and Viima)

HelpScout

Viima

Help Desk
100 100%
Help Desk
0% 0
Idea Management
0 0%
Idea Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Brainstorming And Ideation
0 0%
Brainstorming And Ideation
100% 100

User comments

Share your experience with using HelpScout and Viima. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Viima

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Viima Reviews

We have no reviews of Viima yet.
Be the first one to post

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Viima mentions (0)

We have not tracked any mentions of Viima yet. Tracking of Viima recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Viima, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Xmind - Xmind is a brainstorming and mind mapping application.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MindMeister - Create, share and collaboratively work on mind maps with MindMeister, the leading online mind mapping software. Includes apps for iPhone, iPad and Android.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

FeatureMap - FeatureMap story mapping, simple and effective realtime collaboration and collective intelligence tool.

Loading...