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HelpScout VS MindMeister

Compare HelpScout VS MindMeister and see what are their differences

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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

MindMeister logo MindMeister

Create, share and collaboratively work on mind maps with MindMeister, the leading online mind mapping software. Includes apps for iPhone, iPad and Android.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • MindMeister Landing page
    Landing page //
    2023-10-14

HelpScout videos

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MindMeister videos

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Mindmeister Review After 4+ Years Of Use

More videos:

  • Review - MindMeister: Full Review | Mind-mapping tool
  • Review - Best Mind Mapping Software: Mindomo vs MindMeister (Review)

Category Popularity

0-100% (relative to HelpScout and MindMeister)

HelpScout

MindMeister

Help Desk
100 100%
Help Desk
0% 0
Brainstorming And Ideation
0 0%
Brainstorming And Ideation
100% 100
Customer Support
100 100%
Customer Support
0% 0
Idea Management
0 0%
Idea Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and MindMeister

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

MindMeister Reviews

9 Best Brainstorming Tools for Startups & Entrepreneurs in 2023
The main concept should be the focal point of your mind map when you first begin. Create as many subtopics as you like, then explore them while using colour code to add style and clarity. Add context to issues as your map takes shape by including attachments, embedded media, and more. The features of MindMeister lead you from your initial thought maps to maximum creativity....
Source: dhandhokaro.com
18 Best Idea Management Software to Facilitate Innovation 2023
MindMeister is a mind mapping tool to visually organize your thoughts, ideas, and new concepts. It is most commonly used for brainstorming, project planning, and other creative tasks because MindMeister maps are collaborative, easy to present, and share.
Source: clickup.com
Compare The 10 Best Mind Mapping Software of 2021
MindMeister integrates with the task management app MeisterTask where you can turn your mind map into a project, assigning tasks using the built-in integration. MindMeister also comes integrated with popular tools such as Microsoft Teams, GSuite, Confluence, and Dropbox.
Source: thedigitalprojectmanager.com
Best Mind Mapping Software For Classrooms and Learning
MindMeister is an award-winning web-based mind mapping tool with over 10 million users. The ability to collaborate anywhere enhances the usage of the software to plan projects, manage meetings, take notes, capture ideas, and other everyday business functions.
Source: www.fractuslearning.com

Social recommendations and mentions

MindMeister might be a bit more popular than HelpScout. We know about 2 links to it since March 2021 and only 2 links to HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

MindMeister mentions (2)

  • Mindmap tool recommendation
    Hi there! I hope you're doing very well! :) I've used a tool called Mind Meister in the past before if that might be of any help! 🤷. Source: about 1 year ago
  • On the hunt for the perfect PM platform...
    I guess you need it on the web, you might try MindMeister, not sure about all the features though. If you’re on iOS, I”m building one like I’ve described, Escape. Source: almost 2 years ago

What are some alternatives?

When comparing HelpScout and MindMeister, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Xmind - Xmind is a brainstorming and mind mapping application.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MindManager - With MindManager, flexible mind maps promote freeform thinking and quick organization of ideas, so creativity and productivity can live in harmony.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Coggle - Coggle is a simple, beautiful, powerful way of structuring information.

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