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HelpScout VS Userlist

Compare HelpScout VS Userlist and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Userlist logo Userlist

Userlist is an email marketing tool tailored to your SaaS needs. You'll find behavior-based campaigns, segmentation, and full support for company accounts. Userlist is perfect for SaaS marketing, user onboarding, and lifecycle email.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Userlist Landing page
    Landing page //
    2023-05-12

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Userlist

Website
userlist.com
Pricing URL
Official Userlist Pricing
$ Details
paid Free Trial $99.0 / Monthly
Platforms
Browser REST API Segment Ruby JavaScript PHP
Release Date
2019 August
Edit details

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Userlist videos

+ Add

Userlist 2-Minute Product Tour

Category Popularity

0-100% (relative to HelpScout and Userlist)

HelpScout

Userlist

Help Desk
100 100%
Help Desk
0% 0
CRM
0 0%
CRM
100% 100
Customer Support
94 94%
Customer Support
6% 6
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Userlist

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Userlist Reviews

15 best user onboarding software you need to try in 2023
With Userlist you can create sophisticated email marketing strategies, in-app messages, and behavior-based campaigns. It will segment your customer base and let you track progress with each lead. You can maintain multiple mailing lists, then time and trigger one-off messages. This is one of the most sales-focused tools we’ve reviewed, and with corporate clients in mind, it...
Source: www.marketermilk.com
15 Mailchimp Alternatives for SaaS Companies
Userlist's basic plan starts at $99 per month which includes up to 5,000 users. Want to learn more? See what else makes Userlist the best Mailchimp alternative, or start a free trial here.
Source: userlist.com

Social recommendations and mentions

Based on our record, Userlist should be more popular than HelpScout. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Userlist mentions (8)

  • Would you use this? (Email automation for SaaS)
    My first thought is that Userlist is already doing email automation for B2B SaaS, so what makes you different, my brave incumbent? Are you targeting a more niche audience than Userlist? Are you solving a problem they aren't? Source: about 1 year ago
  • Help me get out of stack hell
    - As far as integrating 3rd party APIs: Like most things in software, the answer is "it depends". For example, we're using contentful as the CMS for article pages on our site - for now, that implementation is fairly straightforward, and just added into the next.js package in our turborepo. We're using several external APIs for other things, including Userlist, and Stripe (probably-not-needed disclaimer: I used to... Source: about 1 year ago
  • Email automation
    Userlist (https://userlist.com/) is specifically built for SaaS automation and handling billing lifecycle-type efforts. Source: about 1 year ago
  • Alternatives to Intercom's Series capability
    My vote goes more to userlist.com, but depending I guess on how you collect the data. Source: over 1 year ago
  • Create custom connection between Zapier and Segment?
    I want to use Zapier to sync data from other sources (like Userlist) into Segment. Has anyone done this before and can give some insight as to how difficult this is, and what would be the best place to find someone who can develop such a connection? Source: over 1 year ago
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What are some alternatives?

When comparing HelpScout and Userlist, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Customer.io - We make it easy to send emails triggered by user behavior. Build, measure and improve your emails to activate and retain users

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

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