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HelpScout VS Trac

Compare HelpScout VS Trac and see what are their differences

Project Burndown
Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Trac logo Trac

Trac is a project management and bug/issue tracking system. Provides an interface to Subversion and an integrated wiki.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Trac Landing page
    Landing page //
    2021-10-09

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Trac videos

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2008 Ford Explorer SportTrac Review - Kelley Blue Book

More videos:

  • Review - A Review of the 2005 Ford Explorer Sport Trac, Why I Like It, and Why It Will Be a Collectible
  • Review - FORD SPORT TRAC REVIEW (WELCOME TO THE SPORT TRAC FAMILY) PROS AND CONS, COMMON ISSUES TO LOOK FOR

Category Popularity

0-100% (relative to HelpScout and Trac)

HelpScout

Trac

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Trac

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Trac Reviews

We have no reviews of Trac yet.
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Social recommendations and mentions

Based on our record, Trac should be more popular than HelpScout. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Trac mentions (15)

  • What is the name of the function? I know it does exist... but do not know where to look for...
    For instance, when I enter Trac-2345, logseq knows that it must be replaced by a link to the ticket number 2345 in my Trac ticket system. Source: 11 months ago
  • Building GitHub with Ruby and Rails | The GitHub Blog
    Before there was Github, I used this software called Trac since it worked with subversion. It was so cool to be able to view source code and commits on the web. Then around 2007 or so I started using git and then in 2009 I created a Github account...so proud of Github and Rails. Thanks for the writeup! Source: about 1 year ago
  • Good free knowledge base software for internal IT documentation
    If you want more functionality, such as a ticketing system and the ability to manage source code repos, look at Redmine (https://www.redmine.org/) which also has a wiki feature. Trac is older but also has a wiki (https://trac.edgewall.org/). Source: over 1 year ago
  • Selfhosted support ticket system
    Try Trac, I've used it before without issues. Source: over 1 year ago
  • meetup.com equivalent?
    AFAIK Redmine is a project management software that mostly used in software development. If it is what you looking for, then check also track. Source: over 1 year ago
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What are some alternatives?

When comparing HelpScout and Trac, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Redmine - Flexible project management web application

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

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