Software Alternatives, Accelerators & Startups

HelpScout VS Prefme

Compare HelpScout VS Prefme and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Prefme logo Prefme

Prefme is the world’s most innovative contactless hospitality app that connects guests to luxury hotels and resorts to deliver a fully safe, contactless, seamless and hyper-personalised hotel experience from pre check-in to post checkout.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Prefme Landing page
    Landing page //
    2022-12-22

An innovative contactless hospitality solution, Prefme allows guests to specify their detailed travel preferences and access personalized services. It helps hotels to enable contactless and safe guest experiences, simplify operations, increase revenues and reduce costs.

The Prefme technology enables hotels to deliver hyper-personalized experiences to their guests as travellers around the world can share their in-depth Eat & Stay preferences on the Prefme app even before they arrive.

The Prefme platform ensures fully contactless hotel operations for the full cycle of the guest journey, from pre check-in to post checkout. No longer guests are required to download multiple hotel apps. Just the Prefme app simplifies travel across the globe and makes it easy to organize stays at any Partner hotel.

Key Features –

• Stay preferences to personalize in-room amenities and ambience

• Eat preferences to customize meals consumed in the hotel

• Multilingual Chat to connect with hotel staff anytime, anywhere

• Easy contactless pre check-in and checkout to avoid reception queues

• Pre-booking of Partner hotel services for a relaxed experience

• Hygienic in-room dining via digital menu and in-app ordering

• Food QR Scanning to avoid allergies and view ingredients list

• Loyalty Cards wallet to save cards and redeem offers on-the-go

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-

Prefme

Website
prefme.com
Pricing URL
-
$ Details
-
Platforms
iOS Android Browser Google Chrome Mac OSX Firefox Safari iPhone Chrome OS Web
Release Date
2020 March

HelpScout features and specs

No features have been listed yet.

Prefme features and specs

  • Easy to Set-up and use: Yes
  • Free Trial: Yes
  • Clean UI: Yes
  • Analytics and Reporting: Yes
  • Mobile prioritized UI: Yes
  • Integrations: Yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Prefme videos

Prefme - The future of Hospitality

Category Popularity

0-100% (relative to HelpScout and Prefme)
Help Desk
100 100%
0% 0
Guest Experience
0 0%
100% 100
Customer Support
100 100%
0% 0
Guest Engagement
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Prefme

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Prefme Reviews

We have no reviews of Prefme yet.
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Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Prefme mentions (0)

We have not tracked any mentions of Prefme yet. Tracking of Prefme recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Prefme, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

RoomAssistant - RoomAssistant is a mobile application for hotel guests that allows them to have all hotel services in their smartphone or tablet.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Repup - Single Dashboard to manage all online reviews and auto-respond using ChatGPT 4.0

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ALICE Guest - ALICE is a hotel operations platform that improves staff communication, task management, and guest satisfaction.