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HelpScout VS Microsoft Azure Active Directory

Compare HelpScout VS Microsoft Azure Active Directory and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Microsoft Azure Active Directory logo Microsoft Azure Active Directory

Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups and help secure access to applications including Microsoft online services like Office 365 …
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Microsoft Azure Active Directory Landing page
    Landing page //
    2023-02-06

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Microsoft Azure Active Directory videos

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What is Azure Active Directory B2C? | Azure Active Directory

More videos:

  • Review - Advanced use cases with Azure Active Directory B2C | Azure Active Directory

Category Popularity

0-100% (relative to HelpScout and Microsoft Azure Active Directory)

HelpScout

Microsoft Azure Active Directory

Customer Support
100 100%
Customer Support
0% 0
Identity And Access Management
0 0%
Identity And Access Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Identity Provider
0 0%
Identity Provider
100% 100

User comments

Share your experience with using HelpScout and Microsoft Azure Active Directory. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Microsoft Azure Active Directory

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Microsoft Azure Active Directory Reviews

The Top 10 Single Sign-On Solutions For Business
Microsoft Azure Active Directory (Azure AD) is one of the most widely used Single Sign-On applications, enabling users to log into multiple accounts with their Office 365 user details. The platform is a cloud based identity and access management service, which allows employees to sign-in to Office 365, the Azure portal (Azure being Microsoft’s cloud application services) and...
Source: expertinsights.com
10 Best Auth0 Alternatives and Similar Platforms
Administrators may also deploy the tool to map the user experience and manage authentication. Through APIs, Azure Active Directory may connect to a variety of third-party services, including Microsoft Office 365, Salesforce, and more.
Source: www.regendus.com
Best Identity Management Software
Microsoft Azure Active Directory (Azure AD) is a cloud-based identity and IAM solution that can manage users, printers and GPOs. Azure AD is used for employees and Azure AD B2B for guest users and external partners. AD B2C controls how you sign up, sign in and manage your profile when you use your applications.
Source: www.benzinga.com
The 6 Best Identity Access Management Tools
Microsoft Azure Active Directory – From the makers of the most used operating system platform, which means it can easily be implemented on most networks and integrates well with existing access control systems.
Source: www.comparitech.com
20 Identity Management Solutions You Should Know
With a single sign on, Microsoft Azure’s Active Directory allows users to access more than 2,800 SaaS apps, from Salesforce to Canvas — provided they’re cleared to access them, of course. Azure AD also lets IT personnel customize access to sensitive materials and outline conditional access protocols. (For example: “This user should have access to this app only while...
Source: builtin.com

Social recommendations and mentions

Based on our record, Microsoft Azure Active Directory should be more popular than HelpScout. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Microsoft Azure Active Directory mentions (15)

  • AWS Users, Roles, and Identity Center Demystified
    Human users using Roles can leverage IAM Identity Center (formerly AWS SSO) which offers a pretty good experience, whether we're federating from Active Directory (a popular choice for enterprises) or managing users within Identity Center (fine for individuals or small team). We get an easy console sign-in experience and similarly frictionless command line access. - Source: dev.to / 12 months ago
  • Stack Exchange Moderators Are Going On Strike
    The question is tagged Azure-Active-Directory, which is an IAM/IDP product. That provides plenty of context. Source: about 1 year ago
  • How to choose the right API Gateway
    Because the configuration is a highly critical feature, we need to authenticate via an API key or by means of other auth methods. For example, most API Gateway providers such as Apache APISIX enabled token-based access to Admin API and they highly advise generating your own token and regularly changing it. Or Azure API Management relies on Azure Active Directory (Azure AD), which includes optional features such as... - Source: dev.to / over 1 year ago
  • Case Study: Connecting Azure AD SSO with AWS
    I will not explain too much about Azure AD. I'll recommend reading the documentation and the home page of the Azure AD. In short, Azure AD (Azure Active Directory) is a cloud-based identity and access management service. You can use the identity provided by Azure AD for connecting various applications or services, including AWS. If you want to learn more about Azure AD, please visit the documentation. - Source: dev.to / over 1 year ago
  • Around 83.4% of Fortune 500 have Azure Active Directory
    It is a directory with a lot of functionality. There's actually a number of products under the Azure AD name, including: * Azure AD, their employee/workforce solution. It's a directory, authentication and authorization system. Think Okta or AWS SSO. I imagine this is mostly what the survey was tracking. * Azure AD B2C, their CIAM solution. Think Auth0, Cognito or FusionAuth (disclosure, I'm a FusionAuth employee).... - Source: Hacker News / over 1 year ago
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What are some alternatives?

When comparing HelpScout and Microsoft Azure Active Directory, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Okta - Enterprise-grade identity management for all your apps, users & devices

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

OneLogin - On-demand SSO, directory integration, user provisioning and more

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