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HelpScout VS Joplin

Compare HelpScout VS Joplin and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Joplin logo Joplin

Joplin is a free, open source note taking and to-do application, which can handle a large number of notes organised into notebooks. The notes are searchable, tagged and modified either from the applications directly or from your own text editor.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Joplin Landing page
    Landing page //
    2023-01-20

HelpScout videos

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Joplin videos

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Joplin, a free, open source, self hosted syncing note taking alternative to Evernote and OneNote..

More videos:

  • Review - Joplin Is An Open Source Alternative To Evernote
  • Review - Joplin Desktop: Take Notes With A Rich Markdown Editor

Category Popularity

0-100% (relative to HelpScout and Joplin)

HelpScout

Joplin

Help Desk
100 100%
Help Desk
0% 0
Note Taking
0 0%
Note Taking
100% 100
Customer Support
100 100%
Customer Support
0% 0
Todos
0 0%
Todos
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Joplin

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Joplin Reviews

20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Joplin is best defined as an open-source note-taking app. The app lets you take notes and access them anywhere as it backs all your notes on the cloud. You can create checklists, notes, and tables within Joplin or attach images and videos. In addition, Joplin supports diagrams and math functions, making it an inclusive note-taking app regardless of subject or topic.
Source: clickup.com
The 6 best note-taking apps in 2024
Not only is Joplin the best open source note-taking app on our list, but it's also the best free Evernote alternative too. For a number of reasons I'll explore below, I don't feel Evernote merits a spot on this list right now; however, because Evernote has been such a staple of the note-taking app space, most other apps compete by trying to be different. OneNote is awesome,...
Source: zapier.com
The best note-taking apps for collecting your thoughts and data
In order to synchronize Joplin among your devices, you need to set it up with one of several existing cloud services (such as Dropbox or OneDrive). You can also use Joplin Cloud, which is available in Joplin’s paid plans: Basic, which includes 2GB storage space and 10MB per note or attachment, and Pro, which offers 30GB storage space, 200MB per note or attachment, and other...
Source: www.theverge.com
10 Best Open Source Note-Taking Apps for Linux
It also supports alarms (notifications) for to-dos, End-To-End Encryption (E2EE) for security, allows for saving web pages and screenshots as notes using the web clipper extension available in Firefox and Chrome web browsers, and supports synchronization with cloud or file storage services such as services including Joplin Cloud, Dropbox, and OneDrive.
Source: www.tecmint.com
The best encrypted note taking apps
Joplin is open-source, maintains Linux, Android, iOS, macOS, and Windows apps, and also offers built in cloud-sync functionality called “Joplin cloud.” Finally, Joplin scores highly on their use of end-to-end encrypted to keep all user notes private. For more convenience features Joplin offers a web clipper directly integrated into the notes app to allow for cataloging,...
Source: www.skiff.com

Social recommendations and mentions

Based on our record, Joplin seems to be a lot more popular than HelpScout. While we know about 350 links to Joplin, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Joplin mentions (350)

  • My productivity app is a never-ending .txt file
    I've had great success with using Joplin for this, with Syncthing as a sync backend. Works well across OSes; I use it on Linux, macOS, Windows and Android. https://joplinapp.org/. - Source: Hacker News / 3 months ago
  • My productivity app is a never-ending .txt file
    I use https://joplinapp.org because it allows for pasting images and files. Has easy sync and also mobile and desktop apps. Free and open source. - Source: Hacker News / 3 months ago
  • Ask HN: What do you use for note-taking or as knowledge base?
    Joplin, an open source, extendable, Markdown-based hierarchical note-taking app: https://joplinapp.org/ It lets you choose a synchronization backend, offers applications for every major desktop and mobile OS (also has a terminal version). You can create notebooks and subnotebooks to organize your notes. You can also add tags for better search experience. I created notebooks for specific domains (work-related, home... - Source: Hacker News / 5 months ago
  • Alternative for document storage/filing cabinet
    I'm not certain, but I believe that Joplin will serve your needs. Source: 6 months ago
  • Ask HN: What software did you purchase that positively impacted your family life
    Joplin (free, but sponsored) in combination with a Storagebox at Hetzner. Joplin allows us to share notes, shopping lists, to do lists, etc via Webdav between our various devices (mobile phones, laptops, desktops). https://joplinapp.org and https://www.hetzner.com/de/storage/storage-box. - Source: Hacker News / 8 months ago
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What are some alternatives?

When comparing HelpScout and Joplin, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Standard Notes - A safe place for your notes, thoughts, and life's work

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OneNote - Get the OneNote app for free on your tablet, phone, and computer, so you can capture your ideas and to-do lists in one place wherever you are. Or try OneNote with Office for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Obsidian.md - A second brain, for you, forever. Obsidian is a powerful knowledge base that works on top of a local folder of plain text Markdown files.

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