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HelpDocs VS Salesforce Service Cloud

Compare HelpDocs VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpDocs logo HelpDocs

Educate your users with a super simple knowledge base that’s built for teams just like yours.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • HelpDocs Landing page
    Landing page //
    2023-05-07
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

HelpDocs videos

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Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to HelpDocs and Salesforce Service Cloud)

HelpDocs

Salesforce Service Cloud

Customer Support
21 21%
Customer Support
79% 79
Help Desk
0 0%
Help Desk
100% 100
Customer Service
21 21%
Customer Service
79% 79
Self Service Support
100 100%
Self Service Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpDocs and Salesforce Service Cloud

HelpDocs Reviews

We have no reviews of HelpDocs yet.
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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Social recommendations and mentions

Based on our record, HelpDocs seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDocs mentions (2)

  • Can't find a nocode solution for a simple knowledge base
    You should consider no-code solutions specifically built for the knowledge base. We're using https://helpdocs.io/ with good results. It supports sections. Source: over 1 year ago
  • Problem with accessing glorious.helpdocs.io
    I have tried my glorious account email, pass to log in, but it failed. Also created a helpdocs.io account, which I tried to use to log in, but it fails on this page. Source: over 2 years ago

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpDocs and Salesforce Service Cloud, you can also consider the following products

Malcolm App - Improve your customer servicing in minutes with Malcolm! At your service.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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