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Halp VS elasticfox

Compare Halp VS elasticfox and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Halp logo Halp

Slack-first ticketing for internal helpdesk

elasticfox logo elasticfox

Meet Elasticfox, a simple alternative to complex ticketing systems for businesses looking to streamline internal assistance.
  • Halp Landing page
    Landing page //
    2023-10-05
  • elasticfox Landing page
    Landing page //
    2022-08-26

Simple alternative to complex ticketing systems for businesses looking to streamline internal assistance. Submit, address, and automate IT issues, HR inquiries, and other internal requests without leaving Slack.

Halp

Website
halp.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

elasticfox

Website
giganames.com
Pricing URL
Official elasticfox Pricing
$ Details
paid Free Trial $18.0 / Monthly
Platforms
Slack
Edit details

Halp features and specs

  • Integration with Slack and Microsoft Teams
    Halp integrates seamlessly with both Slack and Microsoft Teams, making it easy for users to raise tickets and track issues within the communication platforms they already use.
  • Ease of Use
    The platform is user-friendly and designed to streamline help desk operations. Team members can quickly create, assign, and manage tickets without extensive training.
  • Automation
    Automates repetitive tasks and workflows, such as ticket creation and escalation, reducing the operational burden on IT and support teams.
  • Customizable Forms
    Provides highly customizable forms for ticket submission, allowing organizations to tailor the fields and information to their specific needs.
  • Real-time Notifications
    Offers real-time notifications and updates for team members and requesters, ensuring that everyone stays informed about the status of their tickets.

Possible disadvantages of Halp

  • Cost
    Can be expensive for small businesses or startups, especially if additional features or higher tiers of service are required.
  • Limited Standalone Functionality
    Primarily designed to work within Slack and Microsoft Teams, which means it may lack some functionalities as a standalone help desk solution.
  • Learning Curve for Advanced Features
    While basic features are easy to use, there can be a learning curve associated with using more advanced features and automations effectively.
  • Dependency on Communication Platforms
    Relies heavily on Slack and Microsoft Teams for its core functionalities, which could be a limitation for organizations not using these platforms.
  • Customization Limits
    While customization options are available, they may not be as extensive as some other dedicated help desk software solutions.

elasticfox features and specs

No features have been listed yet.

Halp videos

+ Add

Halp | Jira Slack Integration

More videos:

  • Review - Halp | Introducing Halp
  • Review - GOING TO THE WORST REVIEWED NAIL SALON IN MY CITY....halp

elasticfox videos

+ Add

How to Deploy Gluster Virtual Appliance for Amazon Using ElasticFox

Category Popularity

0-100% (relative to Halp and elasticfox)

Halp

elasticfox

Customer Support
88 88%
Customer Support
12% 12
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100
Help Desk
100 100%
Help Desk
0% 0
IT Helpdesk
0 0%
IT Helpdesk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Halp and elasticfox

Halp Reviews

Running an Internal Helpdesk inside Slack
The results are apparent regarding who won. Keeping in view all the comparisons made above, the best Slack Support Ticket Extension is Sidequest. Although it is new in the market, Sidequest has impressed many people due to its features and incredibly inexpensive subscription. It is 100% inside Slack, and so users do not have to download any other external apps. Sidequest...
Source: medium.com

elasticfox Reviews

We have no reviews of elasticfox yet.
Be the first one to post

What are some alternatives?

When comparing Halp and elasticfox, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Halp for Microsoft Teams - An internal help desk built into Teams

Roby - Refreshingly simple helpdesk for Slack & Teams users

Suptask - Ticketing helpdesk system for Slack

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

Desk365 - Desk365 is a cloud-based ticketing system that streamlines customer support with automation, multi-channel integrations, and smart workflows.

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