HaloITSM
Freshservice
ALVAO IT Service Management
Jira Service Desk
Jira Service Management
Hornbill
SysAid
ServiceNow
Rezolve.ai
Gaspar AI
SysAid
Freshservice
Zendesk
Jira Service Management
HelpScout
Vision Helpdesk
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
Rezolve.ai is the Best Employee Service Desk Software that enhances Employee Experience with its innovative AI technology. Get Smarter Support Today!
HaloITSM Rezolve.aiRezolve.ai's answer:
Rezolve.ai uses advanced Generative AI, machine learning (ML) and Natural Language Processing (NLP) techniques, in order to automate repetitive tasks and workflows while empowering employees to self-direct their support needs within seconds.
Rezolve.ai's answer:
Rezolve.ai is an OpenAI integrated service desk that works within Microsoft Teams to elevates employee experience by auto-resolving up to 65% of employee issues without human intervention.
Rezolve.ai's answer:
At Rezolve.ai, we aim to deliver the right employee support by automating up to 65% of employee issues on Microsoft Teams. Using its advanced features like ChatGPT-like AI Chatbot, Robust ITSM, Automation Engine and Integration Hub, Rezolve.ai provides contextual and personalized support to employees in seconds, auto-resolves employees' tickets and reduce service costs and response times without the help of a human support agent. In addition to having impressive auto-resolution rates and low incident response times, Rezolve.ai is changing the way employees experience support and service.
Rezolve.ai might be a bit more popular than HaloITSM. We know about 2 links to it since March 2021 and only 2 links to HaloITSM. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://haloitsm.com/ might be a good fit. It's a solid, full featured system with a huge number of features. Source: over 1 year ago
Looking for a spiceworks replacement also. Does anyone have experience with https://haloitsm.com/ or https://gogenuity.com/. Source: over 2 years ago
At Rezolve.ai, we're reshaping education by centralizing knowledge, breaking silos, and democratizing data. Our GenAI service desk automates tasks, streamlines processes, and provides seamless support for Enterprise Service Management (ESM) within Microsoft Teams. Whether you're a large institution or a small campus, we offer comprehensive support, integrating seamlessly and ensuring a future-ready educational... Source: 6 months ago
We just had one created for us by docmo.co, we had been on Rezolve.ai (very beta product that was not introduced as beta when we purchased it) and it's refreshing to be on something as feature-rich and low code. Source: about 1 year ago
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
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Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
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