HaloITSM VS ProactivaNET Service Desk

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

Proactivanet is the optimal combination of agility and power as it covers 100% of your needs with less investment, in very agile implementation times and with less effort. With Proactivanet Discovery & Asset Management you have complete control of your entire IT estate, discovering up to 110% of your assets, those you know and those you don't know. With this total control of your assets and software licenses you save costs and keep your infrastructure completely secure. All this in an automatic and completely unattended way. With Proactivanet Service Desk you optimize employee experience, automate IT processes and improve support productivity. It is certified in 13 PinkVERIFY 2011 processes and in ITIL Software Scheme maximum gold level. In addition, Proactivanet has been recognized as a Customers' Choice 2021 according to Gartner's Voice of the Customer Peer Insights. It has recently been certified 14 processes in ITIL 4 by Serview.