Software Alternatives, Accelerators & Startups

HaloITSM VS Datadog

Compare HaloITSM VS Datadog and see what are their differences

HaloITSM logo HaloITSM

You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

Datadog logo Datadog

See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.
  • HaloITSM Landing page
    Landing page //
    2022-03-02

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

  • Datadog Landing page
    Landing page //
    2023-10-05

Datadog is a monitoring and analytics platform for cloud-scale application infrastructure. Combining metrics from servers, databases, and applications, Datadog delivers sophisticated, actionable alerts, and provides real-time visibility of your entire infrastructure. Datadog includes 100+ vendor-supported, prebuilt integrations and monitors hundreds of thousands of hosts.

HaloITSM

$ Details
paid Free Trial $49.0 / Monthly (Agent)
Platforms
Web Windows Android iOS Mac OSX Linux Cross Platform iPhone

Datadog

$ Details
freemium $15.0 / Monthly (per host)
Platforms
Browser REST API

HaloITSM videos

HaloITSM in a Nutshell

More videos:

  • Review - Workflows in HaloITSM
  • Review - HaloITSM Workflow Automation - Tech Talk with Excalibur Data Systems

Datadog videos

Datadog Review & Walkthrough

More videos:

  • Review - DataDog: What it is and where its going
  • Review - Datadog: 2-Minute Tour

Category Popularity

0-100% (relative to HaloITSM and Datadog)
ITSM
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
IT Service Management
100 100%
0% 0
Log Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HaloITSM and Datadog

HaloITSM Reviews

We have no reviews of HaloITSM yet.
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Datadog Reviews

Top 10 Grafana Alternatives in 2024
While all Grafana alternatives do not offer pricing transparency, go for a flexible pricing structure that fits your budget. Tools like Datadog offer pricing based on data volume or monitoring scope, while Middleware offers a flexible pay-as-you-go pricing structure.
Source: middleware.io
Top 11 Grafana Alternatives & Competitors [2024]
Open Source vs. Proprietary: Determine whether an open-source solution like SigNoz or a proprietary one like Datadog better aligns with your requirements and budget. Open-source tools often offer more customization and community support, while proprietary tools may provide more comprehensive out-of-the-box features and dedicated customer service. At SigNoz, we offer both...
Source: signoz.io
10 Best Grafana Alternatives [2023 Comparison]
Datadog is a massive tool that offers a lot of features and solutions, including log management. But before we dive too deep, please note that Datadog is expensive. It absolutely is not for anyone other than large-budgeted corporations. Just take a look at what people are saying on X.
Source: sematext.com
5 Best DevSecOps Tools in 2023
There are many platforms that can be utilized for monitoring and alerting. Some examples are New Relic, Datadog, AWS CloudWatch, Sentry, Dynatrace, and others. Again, these providers each have pros and cons related to pricing, offering, ad vendor lock-in. So research the options to see what may possibly be best for a given situation.
Best API Monitoring and Observability Tools in 2023
Datadog’s API monitoring lets you automate site availability monitoring and reduce average time it takes to get to the cause. It also allows you to validate all the layers of your systems (from HTTP to DNS) from multiple geolocations, letting you focus on areas that are vital to your business by creating custom locations.
Source: apitoolkit.io

Social recommendations and mentions

Based on our record, Datadog should be more popular than HaloITSM. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HaloITSM mentions (2)

  • College sysadmin here - what Service Desk/ITSM platform should I be looking at?
    Https://haloitsm.com/ might be a good fit. It's a solid, full featured system with a huge number of features. Source: over 1 year ago
  • Helpdesk Solution
    Looking for a spiceworks replacement also. Does anyone have experience with https://haloitsm.com/ or https://gogenuity.com/. Source: over 2 years ago

Datadog mentions (5)

  • Send the logs of your Shuttle-powered backend to Datadog
    Ideally, if we had access to the underlying infrastructure, we could probably install the Datadog Agent and configure it to send our logs directly to Datadog, or even use AWS Lambda functions or Azure Event Hub + Azure Functions in case we were facing some specific cloud scenarios. - Source: dev.to / 8 months ago
  • I wanted a self hosted alternative to Atlassian status page so I build my own application !
    Currently supported : Datadog, Jenkins, DNS, HTTP. Source: over 1 year ago
  • Datadog on Kubernetes: Avoiding Common Pitfalls
    Datadog is a powerful monitoring and security platform that gives you visibility into end-to-end traces, application metrics, logs, and infrastructure. While Datadog has great documentation on their Kubernetes integration, we've observed that there's some missed nuance that leads to common pitfalls. - Source: dev.to / almost 3 years ago
  • Post-DockerCon spam
    .. Is to see you email address being silently distributed to every single company that I've watched a talk from. And now suddenly get several promotional spam emails per day from some 4-5 different domains like instana.com, datadoghq.com, snyk.io, cockroachlabs.com (some of them send even multiple emails per day!). Source: almost 3 years ago
  • Never write a UserService again
    We're commonly doing this with logging, using services such as Loggly or DataDog. We're using managed databases, be it on AWS, Heroku or database-vendor-specific solutions. We're storing binaries on S3. Externalising user authentication and authorization might be a good candidate as well. - Source: dev.to / about 3 years ago

What are some alternatives?

When comparing HaloITSM and Datadog, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

NewRelic - New Relic is a Software Analytics company that makes sense of billions of metrics across millions of apps. We help the people who build modern software understand the stories their data is trying to tell them.