What are some alternatives?
When comparing Halo and Helprace, you can also consider the following products
Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Sisense - The BI & Dashboard Software to handle multiple, large data sets.
UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
Board - Unified BI, CPM and predictive analytics software.
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.