Software Alternatives, Accelerators & Startups

HackMD VS Zendesk

Compare HackMD VS Zendesk and see what are their differences

HackMD logo HackMD

Fast and flexible, real-time collaborative markdown, inspired by Hackpad.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • HackMD Landing page
    Landing page //
    2022-08-04
  • Zendesk Landing page
    Landing page //
    2024-05-06

HackMD videos

hackmd.io opensource application review

More videos:

  • Demo - Techstars Paris 2018 Demo Day - HackMD pitch
  • Review - Screencast-Tutorial zu HackMD

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to HackMD and Zendesk)
Task Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Productivity
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using HackMD and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HackMD and Zendesk

HackMD Reviews

We have no reviews of HackMD yet.
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Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, HackMD should be more popular than Zendesk. It has been mentiond 63 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HackMD mentions (63)

  • Tor: From the Dark Web to the Future of Privacy
    It seems, at the beginning of the 90s there were a lot of expectations in regard to DC-nets, considered to be a way better alternative to remailers of the time [1]. At least that's my impression after reading Tim May's FAQ (The Cyphernomicon) [2]. Any progress on this front? [1]: https://en.wikipedia.org/wiki/Anonymous_remailer [2]: https://hackmd.io/@jmsjsph/TheCyphernomicon. - Source: Hacker News / about 1 month ago
  • Meta Llama 3
    Actually right now the OSI is hosting ongoing discussion this year on what it means for AI to be open source. Here is their latest blog post on the subject: https://opensource.org/blog/open-source-ai-definition-weekly-update-april-15 Here is the latest draft: https://hackmd.io/@opensourceinitiative/osaid-0-0-7 And a discussion about the draft:... - Source: Hacker News / about 1 month ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Hackmd.io - Real time collaboration & writing tool for markdown format docs/files. Like Google but for markdown files. Free unlimited number of "notes", but the number of collaborators (invitee) for private notes & template will be limited. - Source: dev.to / 4 months ago
  • Markdown as Fast as Possible
    Alternatively, you can use an online markdown editor like StackEdit or HackMD. - Source: dev.to / 4 months ago
  • Ask HN: Is there a service for uploading Markdown files that render beautifully?
    I am really not sure. Maybe you can ask support? There is also https://telegra.ph and https://hackmd.io/. - Source: Hacker News / 5 months ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing HackMD and Zendesk, you can also consider the following products

Documize - Enterprise-grade wiki and knowledge management platform

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ReadTheDocs - Spend your time on writing high quality documentation, not on the tools to make your documentation work.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Boardist - Personal workspace for all the data

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!