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Group Caliber VS Zendesk

Compare Group Caliber VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Group Caliber logo Group Caliber

Listen to Stakeholders. Build Trust.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Group Caliber Landing page
    Landing page //
    2023-08-28

Caliber is an online platform designed to help corporate communications and marketing departments track and manage their brand and reputation and make more informed decisions. It delivers real-time, easy-to-understand perception metrics by surveying real people across different countries on a day-to-day basis. It focuses on people, not just media.

The platform displays metrics on its online dashboard, allowing users to access the information quickly and easily. The software also features reporting tools. This way, you can get help when metrics need to be explained and shared internally.

What’s more, Caliber offers training on using the platform, interpreting results, as well as converting the insights and metrics into actions. So new users can easily get started. A workshop is also available, allowing platform users to maximize the value they get. You can also get further support via phone call or meeting.

  • Zendesk Landing page
    Landing page //
    2022-03-08

Group Caliber features and specs

  • Dashboard: yes
  • Reputation Management: Yes
  • KPI Dashboard: Yes
  • Real-time Monitoring: yes
  • Real-time Tracking: yes
  • Stakeholder Feedback: yes
  • Data Visualization: yes
  • Rank Tracking: yes
  • Survey Management: yes
  • Reporting: yes
  • Analytics and Reporting: yes
  • Benchmarking: yes

Zendesk features and specs

No features have been listed yet.

Group Caliber videos

No Group Caliber videos yet. You could help us improve this page by suggesting one.

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Group Caliber and Zendesk)

Group Caliber

Zendesk

Social Media Marketing
100 100%
Social Media Marketing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Reputation Management
100 100%
Reputation Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Group Caliber and Zendesk

Group Caliber Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Group Caliber mentions (0)

We have not tracked any mentions of Group Caliber yet. Tracking of Group Caliber recommendations started around May 2022.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Group Caliber and Zendesk, you can also consider the following products

BrandWatch - The best social monitoring tool

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

YouGov - YouGov is a global public opinion and data company. Explore what the world thinks, discover our solutions, and join our community to share your opinion.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Kantar TNS - Kantar TNS is the leading full-service custom market research agency in North America, delivering precise insights and actionable growth strategies that provide a vital competitive edge for our clients.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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