GLPI VS Zammad

GLPI

GLPI is the Information Resource-Manager with an additional Administration- Interface.

Zammad

The Zammad - Help Desk and Ticket System - Community Page

Landing page //
2023-10-18

Landing page //
2023-07-27

Como Utilizar GLPI

Zammad videos

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Zammad

Category Popularity

0-100% (relative to GLPI and Zammad)

Zammad

Monitoring Tools

100 100%

Monitoring Tools

0% 0

Customer Support

0 0%

Customer Support

100% 100

IT Asset Management

100 100%

IT Asset Management

0% 0

Help Desk

19 19%

Help Desk

81% 81

User comments

Share your experience with using GLPI and Zammad. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare GLPI and Zammad

Since it's an open source service, the occasional bug or hiccup should be expected. If you need a more reliable version of GLPI, you can pay for a warranty that ensures a “stable and predictable performance” thanks to a team of techs. While the free version tracks unlimited assets, anyone who wants the paid version with warranty and support will need to pay for a plan tier...

Source: tech.co

Zammad Reviews

Top 13 Freshdesk alternatives and competitors for 2024

Many review sites have only a small amount of user reviews, so it’s hard to tell if businesses are using Zammad. The platform offers many standard features, like reporting, integrations, chat, and text templates. Zammad also has a knowledge base that allows businesses to publish FAQs, help center articles, and internal SOPs, in addition to category permissions and ticket...

Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GLPI mentions (0)

We have not tracked any mentions of GLPI yet. Tracking of GLPI recommendations started around Mar 2021.

Zammad mentions (18)

An open-source ticketing system
Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: about 1 year ago
MSP opensource ticketing tool -ITSM
Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: about 1 year ago
Ticketing system for internal IT team
Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
Free Service Desk Software
Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
Implement a real ticket system, a basic one or none for a tiny company with one admin?
A simple self-hosted one: https://zammad.org/. Source: over 1 year ago

What are some alternatives?

When comparing GLPI and Zammad, you can also consider the following products

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

osTicket - osTicket is a widely-used open source support ticket system.

Snipe-IT - Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.