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GetSatisfaction VS Grasp

Compare GetSatisfaction VS Grasp and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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GetSatisfaction logo GetSatisfaction

Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

Grasp logo Grasp

Make conversations count
  • GetSatisfaction Landing page
    Landing page //
    2018-09-30
  • Grasp Landing page
    Landing page //
    2023-10-06

Grasp brings together multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service.

GetSatisfaction videos

+ Add

Getsatisfaction - Pivotal Tracker

Grasp videos

+ Add

WhatsApp customer service in Casengo

More videos:

  • Tutorial - Casengo Basics: Learn how to Casengo in two minutes
  • Review - Bad Movie Review: The Loreley's Grasp
  • Review - The Lucid Nightmare - The Loreley's Grasp Review
  • Review - Grasp surfskate | review

Category Popularity

0-100% (relative to GetSatisfaction and Grasp)

GetSatisfaction

Grasp

Help Desk
79 79%
Help Desk
21% 21
Customer Support
72 72%
Customer Support
28% 28
Customer Feedback
100 100%
Customer Feedback
0% 0
CRM
0 0%
CRM
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GetSatisfaction and Grasp

GetSatisfaction Reviews

HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
Source: ecommerce-platforms.com

Grasp Reviews

We have no reviews of Grasp yet.
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What are some alternatives?

When comparing GetSatisfaction and Grasp, you can also consider the following products

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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