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Grasp VS UseResponse

Compare Grasp VS UseResponse and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Grasp logo Grasp

Make conversations count

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • Grasp Landing page
    Landing page //
    2023-10-06

Grasp brings together multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service.

  • UseResponse Landing page
    Landing page //
    2023-10-10

Grasp videos

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WhatsApp customer service in Casengo

More videos:

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  • Review - Grasp surfskate | review

UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to Grasp and UseResponse)

Grasp

UseResponse

Customer Support
12 12%
Customer Support
88% 88
Customer Feedback
0 0%
Customer Feedback
100% 100
Help Desk
10 10%
Help Desk
90% 90
CRM
100 100%
CRM
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Grasp and UseResponse

Grasp Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing Grasp and UseResponse, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

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