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Genesys VS Planhat

Compare Genesys VS Planhat and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Planhat logo Planhat

Customer success has changed. Meet the modern Customer Platform!
  • Genesys Landing page
    Landing page //
    2023-09-13
  • Planhat Landing page
    Landing page //
    2023-08-24

Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value.

Built for everyone from the CSM to the C-Suite, the platform allows you to unify your customer data, to set goals and ideal outcomes, and to enhance the customer journey with features like playbooks, automation and collaboration.

The company was founded in Stockholm, Sweden in 2014 and has a team of 100+ people across Europe, North America, South America, and APAC. Read more at www.planhat.com.

Genesys

Website
genesys.com
Pricing URL
Official Genesys Pricing
Platforms
-
Release Date
1990 January
Startup details
Country
United States
State
California
City
Daly City
Founder(s)
Alec Miloslavsky
Employees
5,000+
Edit details

Planhat

Website
planhat.com
Pricing URL
Official Planhat Pricing
Platforms
Browser
Release Date
2015 January
Edit details

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Planhat videos

+ Add

Webinar: Customer Success Lifecycle Journey Maps | Planhat

Category Popularity

0-100% (relative to Genesys and Planhat)

Genesys

Planhat

Communication
100 100%
Communication
0% 0
Customer Success
0 0%
Customer Success
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Experience Management
0 0%
Customer Experience Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and Planhat

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

Planhat Reviews

We have no reviews of Planhat yet.
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What are some alternatives?

When comparing Genesys and Planhat, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Totango - Totango is a Customer Success Software Platform

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Gainsight - Customer Success for the New Enterprise

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