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Genesys VS Gainsight

Compare Genesys VS Gainsight and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Gainsight logo Gainsight

Customer Success for the New Enterprise
  • Genesys Landing page
    Landing page //
    2023-09-13
  • Gainsight Landing page
    Landing page //
    2023-05-13

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Gainsight videos

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Gainsight Product Overview

Category Popularity

0-100% (relative to Genesys and Gainsight)

Genesys

Gainsight

Communication
100 100%
Communication
0% 0
Customer Success
0 0%
Customer Success
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Experience Management
0 0%
Customer Experience Management
100% 100

User comments

Share your experience with using Genesys and Gainsight. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and Gainsight

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

What are some alternatives?

When comparing Genesys and Gainsight, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Totango - Totango is a Customer Success Software Platform

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Planhat - Customer success has changed. Meet the modern Customer Platform!

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