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Genesys PureConnect VS Freshdesk Contact Center

Compare Genesys PureConnect VS Freshdesk Contact Center and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Freshdesk Contact Center logo Freshdesk Contact Center

Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Freshdesk Contact Center Landing page
    Landing page //
    2023-09-01

Category Popularity

0-100% (relative to Genesys PureConnect and Freshdesk Contact Center)

Genesys PureConnect

Freshdesk Contact Center

Communication
85 85%
Communication
15% 15
Customer Support
100 100%
Customer Support
0% 0
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
85 85%
Enterprise Communication
15% 15

User comments

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What are some alternatives?

When comparing Genesys PureConnect and Freshdesk Contact Center, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Freeje - Connect with your clients everywhere with the help of Freeje. We are offering virtual phone numbers, SMS numbers, fax numbers, toll-free numbers, virtual SIM cards for your profession and private phone calls.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Convoso - Call center solution to covert leads faster

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